Advisor Support Associate

Charles Schwab Inc.; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus or incentive opportunities

Job summary

Charles Schwab Corporation is seeking an Advisor Services Associate to support independent advisory firms with essential account maintenance and responsive client service. You will engage in a mix of inbound and outbound calls, learning financial services concepts and applying practical solutions to resolve issues while maintaining high service standards.

This role emphasizes learning on the job, partnering with advisors, and contributing to a fast-paced service center environment.

Qualifications

• 1 year of customer service or building professional relationships in any setting.
• Active listening to understand and resolve issues.
• Proven ability to complete tasks and meet deadlines with high quality.
• Openness to feedback and growth through new challenges.
• Ability to review situations and find practical solutions using available resources.

Responsibilities

• Handle a mix of inbound and outbound calls to support advisors.
• Assist with essential account maintenance and transactions as needed.
• Provide timely, accurate information and guidance to clients and RIAs.
• Learn financial services topics and discuss them with clarity.
• Collaborate with teammates to ensure high-quality service and problem resolution.

Skills

Customer service

Active listening

Problem solving

Timely delivery

Resourcefulness

Education

Bachelor’s degree or equivalent work experience

Tools

CRM software

Digital tools

Job description

Your Opportunity

***This position will start 1/25/2027***

At Schwab, you’re empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

When you join Schwab as an Advisor Services Associate, you become part of a team that puts people first—our clients, our advisors, and each other.You’llsupport independent advisory firms with the tools and servicesthey need to succeed. Whether or notyou’veworked in finance before, your ability to learn, solve problems, and build trust will set you up for success.

In Schwab Advisor Services, Registered Investment Advisors (RIAs) and their clients are at the center of everything we do.In this role, you will build trust and inspire confidence through exceptional service, one interaction at a time, while working in a fast-paced, dynamic service center environment.You’llengage in a mix of inbound and outbound calls, supporting advisors with essential account maintenance and helping them succeed in their day-to-day business. Through on-the-job training,you’llgain deep knowledge of financial services and learn how to discuss topics like new accounts, transaction status, money movement, and retirement services with clarity and confidence.

You’llnavigate complex scenarios with resourcefulness, take ownership of outcomes, and adapt quickly as you grow.Ifyou’relooking for a place where learning is constant, your contributions matter, and your growth is supported, this may be the role for you.

What you have

Required Qualifications:

• Minimum 1 yearof customer service or building professional relationships—whether through volunteer work, internships, school activities, or other meaningful experiences
• Demonstrated ability to create positive experiences by listening actively, responding thoughtfully, and helping others resolve issues
• Proventrack record of following through on tasks, meeting deadlines, andmaintaininghigh standardsof work quality
• Ability to receive feedback, apply it to your performance, and grow through new challenges or changing expectations
• Demonstrated ability to review situations, think through next steps, and find practical solutionsutilizing available resources

Preferred Qualifications:

• Bachelor’s degree or equivalent work experience
• Aptitude to learn new tools and concepts and apply them quickly
• Demonstrated ability to use technology confidently and support others in adopting digital tools
• Proven enthusiasm, professionalism, and strong work ethic while contributing to team goals
• You’ll have the opportunity to enroll in our self-study program for Series 7 & 63/66 licenses after your first90 days.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

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