Financial Services Representative

Charles Schwab; Denton (TX); On-site; USD 53,000 - 60,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Paid vacation

Sabbatical after 5 years

Paid parental leave

Tuition reimbursement

Health insurance

Dental insurance

Vision insurance

Job summary

Charles Schwab seeks candidates for a training-focused role in the service team. You will educate clients on investment options, trading tools, and retirement planning while answering inbound calls and resolving complex issues.

The program includes paid training through the Schwab Service Academy to obtain essential securities licenses. Starting pay during training is competitive, with a 10% annual bonus potential and opportunities to increase total compensation after licensing and

Qualifications

• Experience in customer service and client engagement preferred.
• Strong communication and interpersonal skills required.
• Ability to work full time on-site during training and hybrid afterward.
• Willingness to work diverse shifts including overnights and weekends.

Responsibilities

• Educate clients about investment strategies, trading tools, market mechanics, and retirement choices.
• Answer inbound calls, take ownership, and resolve complex issues for clients.
• Participate in Schwab Service Academy to obtain required securities licenses.
• Provide excellent client service and advocate for clients in all interactions.

Skills

Customer service

Client engagement

Communication

Teamwork

Education

Bachelor’s degree or higher in Finance/Economics/related field

Job description

Position Type: Regular
Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Schwab’s service team is at the heart of our firm’s commitment to helping clients own their financial futures. In this role, you’ll learn to educate clients about investment strategies, trading tools, market mechanics, and retirement choices. You’ll engage with, and be an advocate for, clients when answering inbound calls, taking ownership, and tackling complex issues to offer the best possible solution. You’ll also take charge of your own professional journey by attending the Schwab Service Academy (SSA), which provides you with the paid training, study time, and support you need to obtain your Securities Industry Essentials and FINRA Series 7 & 63 licenses. If you are eager to pursue a career in finance, enjoy working in a team setting, and share our passion for serving clients – this role is for you.

We offer a competitive pay and bonus package. Starting compensation for this location begins at $52,800 during training (increases depending on related experience), plus an annual bonus opportunity of 10% of your base pay and other eligible earnings. Employees have the potential to increase their total compensation to $60,280 ($54,800 base, plus 10% bonus opportunity depending on individual/corporate performance) within their 1st year upon obtaining the required Licensing and achieving performance-based pay increases.

#Campus

What you have

At Charles Schwab, we strive to make a difference in people’s lives through our innovative solutions and world-class service.

Required qualifications

• Ability to work full time on-site during Schwab’s training program (SSA), followed by a hybrid work schedule.
• Ability to work various shifts to serve our clients 24/7, including overnight and weekend availability.

Preferred qualifications

• Previous customer service experience
• Previous client relationship experience
• Bachelor’s degree or higher in Finance, Economics, or related field from accredited university
• Ability to adapt to changes in the market and business
• Eagerness to learn about finance
• Passion for service to clients
• Motivation to learn about the securities industry, including the basic principles of equity, option, and mutual fund transactions
• Robust communication, influencing and client engagement skills
• Desire to be part of a supportive and collaborative team
• Shown success navigating multiple computer applications

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive that takes care of the whole you — both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance