Advisor Services Associate – RIA Operations

Sowell Management; North Little Rock (AR); Remote; USD 60,000 - 80,000; Full time

Job summary

Sowell Management is seeking an Advisor Services Associate to be the go-to operations partner for our independent financial advisors nationwide. You will handle account openings, transfers, cashiering, and custodian requests with Fidelity, Schwab, and other custodians.

This high-touch, relationship-driven role requires 2+ years in financial services and the ability to learn enterprise applications. Remote in the U.S. is considered for the right candidate, with quarterly travel to Little Rock, AR.

Qualifications

• 2+ years of financial services experience; Fidelity and/or Schwab experience is a plus.
• Ability to quickly learn and use a variety of online enterprise applications.
• Strong customer service mindset and ability to educate advisors on processes.
• Willingness to travel quarterly to the Little Rock home office if remote.

Responsibilities

• Providing administrative and operational support to Independent Financial Advisors and their staff, including account opening and closing, cashiering, and general account maintenance.
• Processing service requests submitted through the FLEX Connect Service Center as part of the Advisor Solutions team.
• Serving as a liaison between Advisors, custodian partners, and internal teams such as Data and Tech, Sales, and Trading.
• Responding to advisor phone calls, providing operational expertise, sharing best practices, troubleshooting complex issues, and resolving service concerns or escalations.
• Educating advisors on custodian platform processes, services, and procedures.
• Partnering with advisors to solve problems and deliver a positive client experience.
• Building lasting business relationships through clear communication and active listening.

Skills

Customer service skills

Phone etiquette

Verbal and written communication

Interpersonal skills

Multitasking

Relationship building

Problem solving

Tech aptitude

Job description

Sowell Management is a growing RIA platform that supports independent financial advisors nationwide. We're hiring an Advisor Services Associate to be the go-to operations partner for our advisors. You'll handle account openings, transfers, cashiering, and custodian requests at Schwab, Fidelity, and other custodians.

This is a high-touch, relationship-driven role. You'll take advisor calls, solve problems, and work with our Trading, Data & Tech, and Sales teams so every request gets done right the first time. If you have 2+ years in financial services and enjoy being the person others count on, we'd like to talk.

Little Rock or Rogers, AR preferred; remote in the U.S. considered for the right candidate.

TheAdvisor Support Specialist, internally known as "Solutions Consultant", is a key member of Sowell Management, supporting independent Financial Advisors through strong service, relationship management, and operational accuracy.

As a Solutions Consultant, you will contribute to our strong service culture by:

• Providing administrative and operational support to Independent Financial Advisors and their staff, including account opening and closing, cashiering, and general account maintenance.
• Processing service requests submitted through the FLEX Connect Service Center as part of the Advisor Solutions team.
• Serving as a liaison between Advisors, custodian partners, and internal teams such as Data and Tech, Sales, and Trading.
• Responding to advisor phone calls, providing operational expertise, sharing best practices, troubleshooting complex issues, and resolving service concerns or escalations.
• Educating advisors on custodian platform processes, services, and procedures.
• Partnering with advisors to solve problems and deliver a positive client experience.
• Building lasting business relationships through clear communication and active listening.

Qualifications

• A willingness to learn and stay current on RIA industry rules and procedures.
• 2+ years of financial services experience; Fidelity and/or Schwab experience is a plus.
• Ability to quickly learn and use a variety of online enterprise applications.
• Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
• Strong multitasking, organization, and prioritization skills.
• Strong customer service skills.
• Demonstrated ability and desire to build relationships and develop creative solutions.
• If remote, ability to travel to the Little Rock home office quarterly or as requested.

Why Join Sowell?

At Sowell Management, you'll help support a growing national brand and independent financial advisors across the country. You'll work closely with advisors as they serve and grow their client relationships.

This role is ideal for someone who enjoys customer service, problem-solving, and helping others. If you thrive in a fast-paced environment and enjoy tackling a variety of tasks, we'd love to meet you.