Client Services Associate

The Mather Group, LLC; Chicago (IL); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Job summary

The Mather Group, LLC in Chicago is seeking a Client Services Associate to support advisors and clients from our hybrid Chicago office. You will collaborate with a nationwide Client Services team and manage multiple priorities with a proactive service mindset.

Ideal candidates have strong communication skills and experience in a client service role at an RIA, with familiarity in Fidelity Wealthscape and Schwab Advisor Center.

Qualifications

• Prior client service experience at an Registered Investment Advisor (RIA).
• Experience with Fidelity Wealthscape and/or Schwab Advisor Center preferred.
• Excellent verbal and written communication with clients and internal stakeholders.

Responsibilities

• Provide exceptional and timely client service and flawless execution on client and prospective client requests, inquiries, and transactions and providing solutions where appropriate.
• Act as a point of contact for all client interactions, working with internal business partners to ensure a timely and accurate response to all client questions and concerns.
• Manage account transition and opening process for new and existing clients.
• Collect and populate account-specific information, organizing executed documentation from clients, researching and resolving issues with missing/incomplete information, security/cash transfers, etc.
• Manage daily work volumes and transactions accurately across multiple custodians, within established deadlines, and in accordance with existing policies and procedures.
• Research, follow up, and elevate client issues and problems through effective interaction with clients and internal business partners in a timely and professional manner.
• Effectively collaborating with respective client-facing teams and internal business groups to deliver and execute client transactions with a common goal of providing exceptional service.
• Assist with ad-hoc projects to improve firm operational efficiency and fulfill compliance requirements.
• Deliver effective written and verbal communication to financial advisors, internal departments, and firm leaders.
• Perform other job-related duties as assigned by your manager and work closely with team members on designated projects.
• Keep up to date on custodial processes and rules and regulations under compliance.

Skills

Client service

Communication

Organization

Proactive

Tools

Fidelity Wealthscape

Schwab Advisor Center

Job description

We are seeking a highly motivated and detail-oriented Client Services Associate to join our dynamic client services team. This individual will be responsible for providing support to advisors and clients in our Chicago office location while collaborating with a dynamic, nationwide Client Services team.

This role requires excellent communication skills, the ability to manage multiple priorities, and a proactive approach to delivering exceptional service.

Role Responsibilities

• Provide exceptional and timely client service and flawless execution on client and prospective client requests, inquiries, and transactions and providing solutions where appropriate.
• Act as a point of contact for all client interactions, working with internal business partners to ensure a timely and accurate response to all client questions and concerns.
• Manage account transition and opening process for new and existing clients.
• Collect and populate account-specific information, organizing executed documentation from clients, researching and resolving issues with missing/incomplete information, security/cash transfers, etc.
• Manage daily work volumes and transactions accurately across multiple custodians, within established deadlines, and in accordance with existing policies and procedures.
• Research, follow up, and elevate client issues and problems through effective interaction with clients and internal business partners in a timely and professional manner.
• Effectively collaborating with respective client-facing teams and internal business groups to deliver and execute client transactions with a common goal of providing exceptional service.
• Assist with ad-hoc projects to improve firm operational efficiency and fulfill compliance requirements.
• Deliver effective written and verbal communication to financial advisors, internal departments, and firm leaders.
• Perform other job-related duties as assigned by your manager and work closely with team members on designated projects.
• Keep up to date on custodial processes and rules and regulations under compliance.

Required Experience

• Prior experience in a client service role at a Registered Investment Advisor (RIA)
• Experience with Fidelity Wealthscape and/or Schwab Advisor Center preferred
• Exceptional verbal and written communication skills with the ability to professionally interact with clients, advisors and internal stakeholders
• Highly motivated, proactive self-starter looking for a place to grow your career
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
• Ability to thrive in a fast-paced collaborative and entrepreneurial environment while maintaining a client-first mindset.

Role Information

• Role Information: Full-Time (Hybrid)
• Reports to: Managing Director, Client Services
• Salary Range: $70,000 - $80,000, plus annual bonus