Advisor, Pathways and Case Management

Houston Community College; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Houston Community College is seeking a Pathways and Case Management Advisor to partner with students, faculty, staff, and the community to create intentional educational and career plans that help students reach academic, personal, and professional goals.

You will inform prospective, new, and returning students of opportunities and requirements, provide high‑quality customer service to your caseload, and assist with registration, orientation, and completion programs.

Qualifications

• Master’s degree preferred.
• 2 years related work experience in a post-secondary institution.
• Experience advising traditional and adult learners in higher education.
• Strong communication and customer service skills.

Responsibilities

• Identify educational and career options with students and set an action plan.
• Monitor academic progress and document status updates.
• Teach students to navigate degree completion using campus systems.
• Provide information on guidelines, catalogs, and online resources.
• Manage caseloads to ensure progress toward certificate or degree.
• Respond to early alerts and refer to tutoring, counseling, financial aid, etc.
• Provide transfer planning and articulation resources.
• Support College Connection and other outreach efforts.

Skills

Customer service

Advising

Collaborative

Time management

Communication

Flexibility

Education

Master’s degree preferred

2 years related work experience in higher education

Job description

The Pathways and Case Management Advisor partners with students, faculty, staff, Instructional Services, administrators, and the community in a proactive process which facilitates the development of intentional educational and career plans to help students achieve academic, personal, and professional goals.Responsible for informing prospective, new, and returning students of educational opportunities and requirements.Provides a high level of customer service support to their caseload of assigned students and assists as needed with walk-ins, peak registration, recruitment, orientation, and completion programs and initiatives.Plays a critical role in the implementation of relevant Student Services activities to increase retention rates, course completion rates and/or transfer to either a college/university, or the workforce.

ESSENTIAL FUNCTIONS

In collaboration with students, identify the appropriate educational and career options, assist with the analysis of each option, including possible outcomes and their implications, establishes academic and career goals, and establishes an action plan for students to explore alternative careers and related program adjacency.

Utilize available and appropriate technology to monitor academic progress of students toward degree and/or certificate completion, identify current and potential academic needs, document ongoing case management activities, and document all pertinent student information and status updates.

Teach students the skills to self-navigate to degree completion utilizing campus information, student on-line system, and campus resources.

Assist students in the acquisition, usage and evaluation of information including College guidelines, catalogs, and on-line resources.

Monitor caseloads to ensure that students are making adequate progress towards completion of chosen certificate or degree and use available technology tools to send caseload messages regarding milestone attainment.

Respond in a timely fashion to proactive “early alerts” of assigned students.Provide information and referrals to students needing services such as:tutoring, testing, career entry, counseling, financial aid, disability services, etc.

Provide information regarding student life opportunities to include student activities and recreational sports. Inform students of the benefits (i.e., leadership skills, team building, and civic engagement).

Provide information regarding the promotion of special programs and opportunities such as learning communities, bridge courses, honors programs, service learning, etc.

Inform students of procedures such as withdrawal, repeating coursework, advanced standing credit, graduation, etc.

Provide transfer planning to universities to include joint admissions programs, articulation agreements, common course numbering system, and transfer plans.

Complete appropriate prescribed training and demonstrate proficiency in application and utilization of training.

May provide career & pathways advising support for College Connection program and/or other outreach efforts of the College.

Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

• • Master’s degree in a related field preferred
• • 2 years related work experience in post-secondary institution required
• • Experience in advising both traditional-aged students and adults in a higher education setting preferred

Licensing & Certification

Special Skills

• • Able to work flexible hours to include evenings and weekends
• • Delivering High Quality Work
• • Serving Customers
• • Supporting Organizational Goals
• • Driving Continuous Improvement
• • Acting with Integrity
• • Thinking Critically

Working Conditions

General Office.Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner.Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements.May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE:

The Organization

Houston Community College (HCC) is composed of 14Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location

Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
• Approximately 145 languages are spoken here.
• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
• World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
• Houston is theCulture & Culinary Capital of Texaswith more than 7,500 restaurants and eating establishments covering 60+ cuisines.

EEO Statement

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Osvaldo Gomez, Director EEO/Compliance, Title IX Coordinator Office of Equal Opportunity and Title IX

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.

Individuals with disabilities, who require special accommodations to interview, should contact [phone].