Advisor, Pathways and Case Management

Houston City College; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Houston Community College invites applications for the Pathways and Case Management Advisor role in Houston, TX. The advisor works with students, faculty, and staff to develop educational and career plans, supports enrollment activities, and contributes to retention and completion goals.

Key duties include guiding students through degree options, utilizing campus systems to monitor progress, and offering referrals to tutoring, financial aid, counseling, and other services.

Qualifications

• Bachelor’s degree required.
• Master’s degree preferred.
• 2 years related work experience in a post-secondary institution required.
• Experience advising traditional-aged students and adults in a higher education setting preferred.

Responsibilities

• Identify educational and career options with students and set goals with action plans.
• Monitor academic progress using campus systems and document case management activities.
• Teach students to navigate degree completion using campus resources and online systems.
• Inform students about college guidelines, catalogs, and online resources.
• Monitor caseloads to ensure progress toward certificate or degree completion and send milestone messages.
• Respond to proactive alerts and provide information/referrals for tutoring, testing, counseling, financial aid, disability services, etc.
• Provide information on student life opportunities and benefits like leadership skills and civic engagement.
• Promote special programs and opportunities such as learning communities, bridge courses and honors programs.
• Inform students of procedures for withdrawal, repeating coursework, and graduation.
• Provide transfer planning to universities including articulation and transfer plans.
• Complete prescribed training and demonstrate proficiency in training applications.
• Support career & pathways advising for College Connection or other outreach programs.
• Perform other duties as required.

Skills

Customer service

Communication skills

MS Office

Information Management Systems

Education

Bachelor’s degree

Master’s degree preferred

Job description

Advisor, Pathways and Case Management

Location: Houston, Texas, Central

Job Summary

The Pathways and Case Management Advisor partners with students, faculty, staff, Instructional Services, administrators, and the community in a proactive process which facilitates the development of intentional educational and career plans to help students achieve academic, personal, and professional goals.

Responsible for informing prospective, new, and returning students of educational opportunities and requirements. Provides a high level of customer service support to their caseload of assigned students and assists as needed with walk-ins, peak registration, recruitment, orientation, and completion programs and initiatives.

Plays a critical role in the implementation of relevant Student Services activities to increase retention rates, course completion rates and/or transfer to either a college/university, or the workforce.

Essential Functions

• In collaboration with students, identify the appropriate educational and career options, assist with the analysis of each option, including possible outcomes and their implications, establishes academic and career goals, and establishes an action plan for students to explore alternative careers and related program adjacency.
• Utilize available and appropriate technology to monitor academic progress of students toward degree and/or certificate completion, identify current and potential academic needs, document ongoing case management activities, and document all pertinent student information and status updates.
• Teach students the skills to self-navigate to degree completion utilizing campus information, student on-line system, and campus resources.
• Assist students in the acquisition, usage and evaluation of information including College guidelines, catalogs, and on-line resources.
• Monitor caseloads to ensure that students are making adequate progress towards completion of chosen certificate or degree and use available technology tools to send caseload messages regarding milestone attainment.
• Respond in a timely fashion to proactive “early alerts” of assigned students. Provide information and referrals to students needing services such as tutoring, testing, career entry, counseling, financial aid, disability services, etc.
• Provide information regarding student life opportunities to include student activities and recreational sports. Inform students of the benefits (i.e., leadership skills, team building, and civic engagement).
• Provide information regarding the promotion of special programs and opportunities such as learning communities, bridge courses, honors programs, service learning, etc.
• Inform students of procedures such as withdrawal, repeating coursework, advanced standing credit, graduation, etc.
• Provide transfer planning to universities to include joint admissions programs, articulation agreements, common course numbering system, and transfer plans.
• Complete appropriate prescribed training and demonstrate proficiency in application and utilization of training.
• May provide career & pathways advising support for College Connection program and/or other outreach efforts of the College.
• Perform other duties, tasks and assignments as required.

Qualifications

Education & Experience

• Bachelor’s degree required
• Master’s degree in a related field preferred
• 2 years related work experience in post-secondary institution required
• Experience in advising both traditional-aged students and adults in a higher education setting preferred

Licensing & Certification

• Valid Texas Driver License

Special Skills

• MS Office Programs
• Information Management Systems
• Able to work flexible hours to include evenings and weekends

Competencies

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

Security Sensitive

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

The Organization

Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location

Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
• Approximately 145 languages are spoken here.
• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
• World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

EEO Statement

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Contact

Osvaldo Gomez, Director EEO/Compliance, Title IX Coordinator

Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

713 718.8271 or [e-mail]

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.

Individuals with disabilities, who require special accommodations to interview, should contact [phone].