Advisor Operations Associate, Pershing

RFG Advisory; Tennessee; Hybrid; USD 70,000 - 95,000; Full time

Job summary

RFG Advisory is expanding its custodial platform to include Pershing, and this role exists to make that expansion seamless for every Advisor we serve. The Advisor Operations Associate is the go‑to resource for Pershing questions, escalations, and workflows across the firm, owning the day‑to‑day custodial relationship and ensuring Advisors always have a knowledgeable, responsive point of contact.

Reporting to the Senior Director of Operations, you will train the team, document processes, and

Qualifications

• What You'll Do describes responsibilities related to Pershing platform support, escalation, and knowledge management.

Responsibilities

• Serve as the primary resource for Advisors on Pershing questions, escalations, and platform workflows.
• Own the day-to-day Pershing relationship and act as the front door to the custodian.
• Train and cross-train the Operations team on Pershing and maintain reference materials.
• Learn and support other custodian relationships for broader operational coverage.

Job description

RFG Advisory is expanding its custodial platform to include Pershing, and this role exists to make that expansion seamless for every Advisor we serve. The Advisor Operations Associate is the go‑to resource for Pershing questions, escalations, and workflows across the firm, owning the day‑to‑day custodial relationship and ensuring Advisors always have a knowledgeable, responsive point of contact. This is a role for someone who takes ownership seriously, communicates with clarity, and finds satisfaction in being the person others rely on when they need an answer.

Location

Location: This role can be in our Birmingham office or remote.If in Birmingham, AL, our office works a hybrid schedule (3 days in-office, 2 remote). If remote, occasional travel to Birmingham will be required including onboarding.

Reports to

Senior Director of Operations

What You'll Do

Pershing Platform Support & Advisor Experience

Serve as the primary resource for Advisors and their teams on Pershing questions, escalations, and platform workflows. Own the day-to-day Pershing relationship and act as RFG's front door to the custodian. Deliver accurate, consistent Pershing information to Advisors and staff; ensure corrections and rework are rare.

Custodial Relationship & Escalation Management

Keep Advisors informed on escalation status without being asked, setting the standard for proactive communication. Own the Pershing escalation path; determine what gets raised to the custodian and follow every issue through to resolution. Hold the custodian accountable on open items while maintaining a productive, collaborative partnership. Decide independently whether to answer a question directly, escalated to the custodian, or bring it to leadership with context and a recommendation. Manage Pershing access and entitlement administration for Advisors, their staff, and internal team members.

Training, Documentation & Knowledge Management

Train and cross-train the Operations team on Pershing so knowledge is shared, not siloed in one person. Build and maintain Pershing reference materials and procedures that stay current and are usable by the full team. Support Advisor transitions to or from Pershing, partnering with the Transitions team on data accuracy and account setup. Ensure Pershing account and household data is accurately reflected in Orion; identify discrepancies and drive corrections.

Custodian Coverage & Operational Breadth

Learn and support RFG's other custodian relationships so the Operations team has reliable coverage across the board. Become a dependable backup on non-Pershing custodial workflows within the first year. Collaborate daily with the Operations team and partner with Transitions and Compliance on escalations and edge cases.