Operations Manager

Fortress Financial Partners; Raleigh (NC); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Competitive base

401(k) with safe harbor match

Healthcare reimbursement

Licensing/CE

Job summary

Fortress Financial Partners is seeking a hands-on Director of Operations to own the day-to-day operations of a dual-registered RIA and broker-dealer. You’ll drive client-service workflows, onboarding, transfers, and billing while building scalable processes for growth.

Ideal candidate has 5+ years in wealth operations, strong knowledge of custodial platforms (Schwab preferred), and experience with CRM/workflow tools. Expect a high-impact, detail-oriented leadership role.

Qualifications

• 5+ years in operations or client service at an RIA, broker-dealer, wealth firm, or custodian.
• Strong working knowledge of RIA/BD account operations and custodial platforms (Schwab preferred).
• Experience with wealth-management CRM/workflow tools and advisory billing.
• Proven ownership through completion and ability to turn messy processes into repeatable ones.
• Sharp attention to detail, calm under pressure, and team coaching ability.

Responsibilities

• Manage the daily workflow of the client service and operations team, prioritizing items and ensuring follow-through.
• Oversee account lifecycle operations: onboarding, transfers, establishment, maintenance, and custodial requests with documentation and tracking.
• Maintain custodial relationships, resolve escalations, and reduce delays and rework.
• Drive CRM discipline and workflow standards with clean data and SOPs, plus automation where possible.
• Lead billing support and cross-training; implement operational improvements during growth.

Skills

Operations leadership

RIA operations

CRM workflow

Custodian platforms

Attention to detail

Tools

Schwab

Orion

Redtail

DocuSign

ShareFile

Office 365

Excel

Job description

Fortress Private Ledger is the advisor platform behind Fortress Financial Partners

An integrated wealth practice that's growing fast. Our Director of Operations is looking for a number two: a hands-on RIA operations pro who can run the daily engine while we scale.

This isn't a seat-warmer role. You'll own the day-to-day operations of a dual-registered RIA and broker-dealer. The real work behind account opening, transfers, money movement, billing support, custodian issues, and CRM workflows and you'll lead the client-service team that keeps it all moving.

If you like getting into the details of custodian problem and building the process so it never happens again, this is your kind of role.

What you'll own

• The daily workflow of the client service and operations team — priorities, open items, aging tasks, and follow-through to completion.
• Account lifecycle operations: new-advisor onboarding, account establishment, transfers, RMDs, maintenance, and custodial requests — documented, tracked, and done right.
• Custodian relationships (Schwab experience a big plus) — resolving escalations and cutting down NIGOs, delays, and rework.
• CRM discipline and workflow standards — clean data, clear SOPs, and automation where manual work is slowing everyone down.
• Billing support, quality control, cross-training, and the operational improvements that come with growth.

What we're looking for

• 5+ years in operations or client service at an RIA, broker-dealer, wealth firm, or custodian.
• Strong working knowledge of RIA/BD account operations and custodial platforms (Schwab strongly preferred).
• Experience with wealth-management CRM/workflow tools and advisory billing.
• A track record of taking ownership through completion — not handing work off — and of turning messy processes into repeatable ones.
• Sharp attention to detail, calm under pressure, and the credibility to coach a team.

Nice to have:

Orion, Redtail, DocuSign, ShareFile, Office 365 admin, advanced Excel.

Why Fortress

You'll be the trusted second-in-command to our Director of Operations at a firm that’s actively growing — real influence on how we build, and a direct line to leadership. Competitive base, 401(k) with safe harbor match, monthly healthcare reimbursement, and covered licensing/CE.