Advisor Integration Manager

Internova Travel Group; Oregon; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Company 401k with match

Employee travel discounts

LinkedIn Learning access

Job summary

Internova Travel Group, via Global Travel Collection (GTC), seeks an Onboarding and Training Specialist to guide new advisors through setup, training, and ongoing development. You will collaborate with the Growth and ASM teams to tailor sessions, troubleshoot issues, and ensure timely adoption of GTC tools like Advisor OS and GTC ONE.

Qualifications include 5+ years in travel training, strong communication, and a proactive, problem-solving mindset.

Qualifications

• 5+ years of training experience in the travel industry, ideally with GTC or Internova.
• Proven ability to train and support clients and colleagues.
• Strong knowledge of GTC platforms, tools, partner network, and programs.

Responsibilities

• Partner with Growth Team to understand onboarding goals before starting.
• Execute onboarding actions and ensure setup needs are met.
• Provide cover and basic training during onboarding as needed.
• Deliver structured post-onboarding training tailored to advisors.
• Educate advisors on GTC support desks and internal processes.
• Regularly check in with new advisors and coordinate with ASM teams.

Skills

Training in travel industry

Client training & support

GTC/Internova platforms knowledge

Advisor relations

Communication & relationships

Independent work

Tools

Sabre

Salesforce

MS Office

CRM systems

Smartsheet

Teams

Job description

OverviewGlobal Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

Responsibilities

• Partner with the Growth Team to understand each new advisor's business and goals prior to onboarding.
• Work as part of the Onboarding Team to complete technical onboarding actions. Use understanding of each new advisor's business to ensure all setup needs are met.
• Provide cover for the onboarding team as required when there are capacity constraints.
• Provide basic training before or during onboarding as needed, such as presenting on GTC tools like Advisor OS or GTC ONE.
• Conduct an initial "Get Started" call to review: The Welcome Document; GTC Advisor Resource Website (including essentials such as email signature setup and business cards); New Advisor Checklist; GTC Central navigation and key areas; Accounting (Advisor OS / Commission Payments); Internova Hotel Programs (Worldwide, SELECT, In-Country Partners); Partner Programs (transitioning or recreating accounts as needed); CCRA and Marketing resources; etc.
• Deliver a structured training program post-onboarding, tailored to each advisor's needs. Ensure each advisor understand GTC's systems, resources and offerings and can start booking travel as quickly as possible.
• Educate advisors on navigating GTC's support desks and communicating effectively with each team.
• Check in with new advisors at least once per week for their first six months (or shorter if appropriate) to deliver additional training or troubleshoot any issues.
• Meet regularly with ASM through advisor's first months to ensure ASM is completing all their actions required to support their new advisor's first few months. Work with ASMs to create custom training or support for new advisors as needed.
• Coordinate meetings with internal departments for deeper learning or issue resolution.
• Stay informed on internal updates and communicate changes that may impact advisors.
• Proactively create processes, tools, and collateral to improve efficiency and enhance the day-to-day experience for advisors, ASM and internal teams over a new advisor's first 6 months.

Qualifications

• 5+ years' experience in training within the travel industry, ideally within GTC or an Internova company.
• Proven ability to train and support clients and colleagues.
• Strong understanding of GTC's platforms, tools, partner network, and program offerings.
• Background in travel, advisor relations, account management or a comparable client-facing role. Customer-focused with a proactive, solutions-oriented approach.
• Experience collaborating with Independent Advisors is preferred.
• Working knowledge of Sabre is beneficial; proficiency is a strong advantage.
• Experience with Salesforce is preferred.
• Strong analytical and problem-solving skills with the ability to work independently.
• Exceptional communication and relationship-building abilities.
• Highly organized, detail-oriented, and self-motivated.
• Proficiency in MS Office, including MS Forms, Project management software (e.g. Teams, Smartsheet), CRM system management.
• Strong attention to detail.
• Strong analytical skills, work ethic, independence, problem solving ability and overall positive attitude.
• Strong organizational skills with the ability to multi-task while under pressure.
• Strong teamwork and interpersonal skills, strong organizational skills required to handle multiple projects and priorities simultaneously.
• Excellent communication across all levels of the organization is paramount to the success of this role.
• Ability to keep sensitive information confidential a must.
• Focused listening skills and the ability to drill down to gain greater understanding.
• Ability to learn and apply knowledge quickly.
• Ability to travel periodically.

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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