Advisor HR - Louisa County

Tyson Foods, Inc.; United States; Remote; USD 43.000 - 73.000; Vollzeit

Zusammenfassung

Tyson Foods, Inc. is seeking a HR systems support specialist to provide process and transactional support, acting as the first point of contact for users via ServiceNow, chat, and phone.

You will handle high-volume walk-up support and escalations within the People Operations team while updating personal data and supporting LOA processes. The role involves navigating HR systems, data intake, and responding to inbox inquiries, with collaboration across Centers of Excellence and leadership to meet

Qualifikationen

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in a customer support role with data entry experience.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Excellent verbal and written communication; strong customer service.

Aufgaben

• Receives and provides basic navigation support for routine correspondence following established procedures.
• Review and update key business processes and general master data components.
• Collaborate with the People Operations team to achieve faster support service level agreements that ensure department KPIs are met.

Kenntnisse

Customer service

Communication skills

Data entry

Multi-tasking

Ausbildung

Bachelor's degree or equivalent

Tools

SAP/HR

Workday

Jobbeschreibung

Job Details

Job Profile Summary: This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling other related tasks as needed. Some of these processes include intake data, update team members' personal information, HR system navigation, and LOA support and navigation. In addition, this role will monitor HR inboxes and respond directly or escalation issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.

Key Responsibilities

Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support) Review and update of key business processes and general master data components Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met.

Requirements

• Education: Bachelors degree or equivalent combination of education and experience
• Experience: 2+ years relevant customer support role and past data entry experience
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus.
• Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written.
• Special Skills: Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.
• Supervisory: No.
• Travel: No travel

Relocation Assistance Eligible

No

Work Shift

1ST SHIFT (United States of America)

Pay Range/Rate

$20.67 - $35.10

Incentives

Annual Incentive Plan: No

Long-Term Incentive Plan: No

Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson's total compensation package.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here.