Advisor HR - Louisa County

Tyson Foods; Springdale (AR); On-site; USD 29,000 - 48,000; Full time

Job summary

Tyson Foods in Springdale, AR, is seeking an HR systems support specialist to provide first-level assistance via ServiceNow, chat, and phone. You’ll handle high-volume walk-up queries, assist with LOA navigation, and collaborate with Centers of Excellence and leadership to resolve issues.

Candidates should have a bachelor’s degree and 2+ years in customer support, strong Excel/Word/PowerPoint skills, and excellent communication.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years relevant customer support role and past data entry experience.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Excellent communication skills, both verbal and written.
• Must possess excellent customer service, analytical and troubleshooting skills, planning and organizational skills.
• Must be detail-oriented and a team player.

Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures.
• Review and update of key business processes and general master data components.
• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department KPIs are met.

Skills

Customer support

Excel

Word

PowerPoint

Communication

Analytical

Team player

Multitask

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Details

Job Profile Summary: This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling other related tasks as needed. Some of these processes include intake data, update team members' personal information, HR system navigation, and LOA support and navigation. In addition, this role will monitor HR inboxes and respond directly or upscale issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.

Key Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)
• Review and update of key business processes and general master data components
• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met

Requirements

• Education: Bachelors degree or equivalent combination of education and experience
• Experience: 2+ years relevant customer support role and past data entry experience
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus.
• Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written
• Special Skills: Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly and take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.
• Supervisory: No.
• Travel: No travel
• Relocation Assistance Eligible: No
• Work Shift: 1ST SHIFT (United States of America)

Compensation

Pay Range/Rate: $20.67 - $35.10

Incentives: Annual Incentive Plan: No, Long-Term Incentive Plan: No

Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tysons total compensation package. Tysons will develop an offer based on a candidate's or team member’s relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.

Equal Opportunity Statement

Tysons is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

CCPA Notice

CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here.

Company Culture

Our team members make the difference. If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations. Join us on the journey. At Tysons, we feed the world like family. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy! We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business. We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tysons make a lasting social impact in the communities where we live and work. To learn more about our culture, please read Our Purpose.

Accessibility Information

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation. If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact [phone] for further assistance.