Advisor HR - Louisa County

Tyson Foods, Inc.; Springdale (AR); On-site; USD 43,000 - 73,000; Full time

Job summary

Tyson Foods, Inc. is seeking an HR systems support specialist to provide process and transactional support across HR platforms.

You will serve as the first point of contact via ServiceNow, chat, and phone, handling high-volume walk‑up support and incoming calls for the People Operations team. You will resolve first‑level requests, assist with data intake, update personal information, and navigate HR processes including LOA support, while monitoring HR inboxes and routing issues to leadership

Qualifications

• Education: Bachelors degree or equivalent combination of education and experience.
• Experience: 2+ years relevant customer support role and past data entry experience.
• Computer Skills: Intermediate skills including generating letters, spreadsheets and simple data output; proficient in Microsoft Excel, Word, PowerPoint.
• Communication Skills: Ability to interact with a broad range of end users with excellent verbal and written communication.
• Special Skills: Excellent customer service, basic analytical and troubleshooting skills; detail-oriented; strong team player; SAP/HR and Workday familiarity is valued.

Responsibilities

• Provide process and transactional support for HR systems and processes via ServiceNow, chat, and phone.
• Handle high volume walk‑up support and incoming support calls for People Operations.
• Resolve first‑level requests, manage intake data, update personal information, and assist with LOA navigation.
• Monitor HR inboxes and route issues to Centers of Excellence, Directors HR, or Leadership as needed.
• Collaborate with People Operations to meet SLAs and KPIs.

Job description

Job Profile Summary

This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high volume walk‑up support, incoming support calls routed to the People Operations team, resolving first‑level support requests, and handling other related tasks as needed. Some of these processes include intake data, update team members' personal information, HR system navigation, and LOA support and navigation. In addition, this role will monitor HR inboxes and respond directly or expedite issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.

Key Responsibilities

Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self‑service support). Review and update of key business processes and general master data components. Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met.

Requirements

• Education: Bachelors degree or equivalent combination of education and experience
• Experience: 2+ years relevant customer support role and past data entry experience
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus.
• Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written
• Special Skills: Must possess excellent customer service, basic analytical and trouble‑shooting skills, planning and organizational skills. Must be detail‑oriented and work well in a team environment. Must be able to work in a fast‑paced environment. Must be able to multi‑task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high‑quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.
• Supervisory: No.
• Travel: No travel
• Relocation Assistance Eligible: No
• Work Shift: 1ST SHIFT (United States of America)

Pay Range/Rate: $20.67 - $35.10. Incentives: Annual Incentive Plan: No. Long‑Term Incentive Plan: No. Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended. Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson's total compensation package. Tyson will develop an offer based on a candidate's or team member's relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.

You must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation. Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

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