Advisor HR - 2nd Shift - Pine Bluff

Tyson Foods; Pine Bluff (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

Tyson Foods in Pine Bluff, AR seeks an HR Systems Support professional to provide process and transactional support for HR systems and serve as the first point of contact via ServiceNow, chat, and phone. Responsibilities include high-volume walk-up support, resolving first-level issues, and data tasks like LOA navigation, with shift coverage for 2nd shift.

The role emphasizes team collaboration, strong communication, and accuracy in master data management, with SAP/HR and Workday knowledge

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in a relevant customer support role and past data entry experience.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Ability to interact with a broad range of end users with excellent communication.

Responsibilities

• Provides basic navigation support for routine correspondence per established procedures.
• Reviews and updates key business processes and master data components.
• Collaborates with the People Operations team to achieve faster support SLAs.
• Monitors HR inboxes and escalates issues to appropriate teams as needed.
• Manages intake data, HR system navigation, and LOA support and navigation.

Skills

Customer service

Communication skills

Analytical skills

Troubleshooting

Multitasking

Interpersonal skills

Excel

Word

PowerPoint

Education

Bachelor's degree

Tools

ServiceNow

SAP/HR

Workday

Job description

Job Details:MUST SIT IN PINE BLUFF NO REMOTE WORK HOURSHOURS 3PM - 11PM**SHIFT COVERGAGE AS NEEDED - 12PM - 8:30PM**Job Profile Summary: This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling other related tasks as needed. Some of these processes include intake data, update team members' personal information, HR system navigation, and LOA support and navigation. In addition, this role will monitor HR inboxes and respond directly or escalate issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.Key Responsibilities:Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)Review and update of key business processes and general master data componentsCollaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are metRequirements:Education: Bachelors degree or equivalent combination of education and experienceExperience: 2+ years relevant customer support role and past data entry experienceComputer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus.Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and writtenSpecial Skills: Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.Supervisory: No.Travel: No travelRelocation Assistance Eligible:NoWork Shift:2ND SHIFT (United States of America)Pay Range/Rate:Incentives:Annual Incentive Plan:NoLong-Term Incentive Plan:NoCertain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson’s total compensation package.Tyson will develop an offer based on a candidate's or team member’s relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection.Work Location: In person