Operations Business Advisor

Enbridge Inc.; Akron (OH); Hybrid; USD 66,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits

Parental leave

Company stock plan

Paid time off

EAP

Wellness program

Hybrid work model

Job summary

Enbridge Inc. is seeking an Advisor Functional Support to join our Operations Support Team.

You will handle project life cycle activities, serve as the liaison between business and Technology Information Services, and develop metrics to improve performance across functions. The role requires a degree in engineering or IT, 5+ years of experience, strong communication, problem solving, and analytical skills, and the ability to build stakeholder relationships.

Qualifications

• Associate/Bachelor's degree in engineering or information technology.
• 5+ years related experience.
• Excellent communication, issue/problem resolution, presentation and analytical skills.
• Ability to establish and maintain good client relationships.
• CBAP Certification is preferred.

Responsibilities

• Provide day-to-day support, incident management, and troubleshooting for Operations, Asset Management, and Integrity applications (Maximo, ESRI GIS, Salesforce, CartoPac, Arcos).
• Act as a trusted functional support partner to Operations stakeholders, delivering end-user coaching and guidance on system processes.
• Analyze integration issues, conduct root cause investigations, and provide metrics to minimize business impacts and risks.
• Support TIS Operations projects through solution design, testing, deployment, and post-implementation support.

Skills

Communication

Problem solving

Presentation skills

Analytical skills

Education

Associate/Bachelor's degree in engineering or IT

Tools

Maximo

ESRI GIS

Salesforce

CartoPac

Arcos

Job description

Posting End Date: August 30, 2026 Employee Type: Regular-Full time Union/Non: This is a non-union position

At Enbridge, we embrace new ideas and offer an environment where employees are recognized and respected for their input and opinions. We view our employees as our future leaders and strive to provide an environment that encourages self-improvement, innovation and growth so that we can promote from within. We are looking for outstanding employees who share our vision to be the best in everything we do, from safe and reliable operations to innovative solutions and complete team commitment and dedication to our values!

Our Operations Support Team is seeking a motivated, organized, analytical individual with outstanding problem solving skills to join our team in the role of Advisor Functional Support. This role will handle Operational Support projects throughout the project life cycle, and act as the liaison between business and Technology Information Services (TIS) for technology related projects to ensure project objectives are achieved. You will be responsible for the development and maintenance of metrics to improving performance of various functions within Operations Support.

What You Will Do

• Provide day-to-day support, incident management, and troubleshooting for Operations, Asset Management, and Integrity applications, including Maximo, ESRI GIS, Salesforce, CartoPac, Arcos, and related systems.
• Act as a trusted functional support partner to Operations stakeholders, delivering end-user coaching, training, and guidance on system processes and best practices.
• Analyze integration issues, conduct root cause investigations, and provide metrics and recommendations to minimize business impacts and risks.
• Support TIS Operations projects through solution design, testing, deployment, post-implementation support, and change management activities for application releases.
• Build strong relationships with stakeholders through regular engagement, including travel to Operations depots to provide face‑to‑face support and collaboration.
• Provide on‑call support for Operations applications, ensuring critical work execution while fostering trust with internal and external customers, contractors, and business partners.

Who You Are

• Associate Bachelor's degree from an accredited university in related fields to engineering or information technology.
• 5+ years related experience.
• Excellent communication, issue/problem resolution, presentation and analytical skills.
• Ability to establish and maintain good client relationships.
• In depth experience with Operations, TIS and/or Technical training is an asset.
• Broad understanding of Asset systems and business processes is preferred.
• Certified Business Analysis Professional (CBAP) Certification is preferred.

Physical Requirements

include but are not limited to: Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office)

include but are not limited to: Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Working Conditions

Office environment. Occasional travel (<10%) to Operations depots as necessary to offer on‑site assistance. Providing overnight on‑call support is an essential aspect of this position to handle any urgent tasks.

Salary

Ranges from $66,000 – $90,000 USD for US locations based upon candidate’s experience, skills, and internal equity. Applicable compensation policies and guidelines apply to internal candidates.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth‑giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well‑being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.
• #LI-Hybrid

Equal Opportunity Employment

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

Final candidates for this position may be required to undergo a security screening, including a criminal records check.

Brand Story

When the energy you invest in life meets the energy we fuel it with, beautiful things happen. That’s because our energy fuels yours in hundreds of meaningful ways – and in ways you might never have imagined. We don’t cook your holiday dinners. Or drive the kids to skating practice. But we do help provide the energy that makes all these things possible. Enbridge brings you more than just energy. The products we deliver are part of everyone’s quality of life. Ours is the energy that makes a house a home. The energy that moves our economy. The energy that makes life more convenient and more connected. We understand that your life takes energy. And we are proud to bring it to you.

Learn more: https://www.enbridge.com/about-us