Advisor - Direct Response, Integrated Solutions & Optimization Team

Thecentermemphis; Memphis, Northern (TN, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

401K Retirement Plan with employer‑con

Excellent Paid Time Off

Education Assistance

Enterprise Learning and Development

Job summary

ALSAC | Memphis hybrid role in Direct Response, Integrated Solutions & Optimization. Lead pricing analysis, production and logistics for multi-channel direct response campaigns across direct mail, digital, media, and tele-funding programs.

Partner with internal and external teams to deliver timely, cost-effective solutions with strong project management oversight. Work closely with Direct Marketing Campaign Development, One-time Giving, and Sustainer Direct Response teams to meet deadlines,

Qualifications

• Thorough knowledge of direct marketing, fundraising, or marketing practices to drive solutions and operational support.
• Experience in project management and oversight for direct marketing production and logistics processes.
• Excellent attention to detail and ability to lead workflows and oversee direct response campaign support.

Responsibilities

• Lead direct response operations for production, workflow, and delivery performance.
• Conduct pricing reviews and analysis for costs from external partners.
• Oversee multi-channel direct response programs including direct mail, digital, media, and tele-funding.
• Coordinate deployment tasks with Direct Marketing teams to maximize efficiencies.
• Produce enhanced reporting visuals to track goals and share results.
• Ensure MSAs and SOWs are developed and executed in a timely manner.
• Maintain materials and resources with sourcing and fulfillment requirements; monitor inventory with Supply Chain.
• Collaborate with Direct Marketing Campaign Development and Sustainer teams to meet deadlines.
• Lead cross-divisional collaboration for integrated solutions and optimization expertise.
• Participate in organizational initiatives as directed by Direct Marketing leadership.

Skills

Project management

Traffic tools

Analytical skills

Education

Bachelor's degree preferred

Tools

Pricing strategy tools

Job description

At ALSAC you do more than make a living; you make a difference.

We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®

Job Description

As the Advisor - Direct Response, Integrated Solutions & Optimization Team you will be responsible for partnering to develop, design and implement strategic solutions to execute the development and execution of direct response efforts generated with production and logistic performance.

Works closely with internal and external teams to determine needs and carry out business solution activities including pricing analysis, traffic & workflow efforts, inventory control & mail fulfillment processes, and delivery tracking analysis. Provides ongoing project management to aid in the timely development and implementation of defined projects. Leads collaboration to ensure quality of work, accuracy and timely execution of operational functions necessary to support Direct Marketing & multi‑channel strategies.

ESSENTIAL JOB FUNCTIONS

1. Plays a lead role in direct response operations for production, workflow & delivery performance including identifying, creating & implementing pricing strategies to meet goals & objectives within specified timeframes.

2. Uses a high degree of concentration to conduct pricing reviews and analysis for costs received from external partners derived from direct response programs including roll out pricing test strategies. Ensures pricing is in line with expenses and leads efforts to identify cost saving efficiencies among multi‑channel direct marketing procurement needs. Works in partnership with external vendors to facilitate multi‑phase pricing process to ensure deliverables are met.

3. Responsible for leading the logistical implementation of production & procurement requirements associated with multi‑channel direct response programs including direct mail, digital, media and tele‑funding programs.

4. Assists with the tactical day‑to‑day activities required to execute deployment tasks associated with project management needs to various business activities. Works in tandem with Direct Marketing teams to maximize efficiencies.

5. Leads collaboration to foster innovation into complex traffic workflows and mail delivery performance for direct response programs. Produces enhanced reporting visuals to ensure goals are met and results are shared.

6. Works with internal & external partners to ensure all MSA, SOWs, etc are developed and executed timely for Direct Marketing production & logistics providers.

7. Ensures materials and resources are maintained in conjunction with sourcing and fulfillment requirements for direct response programs. Provides oversight to inventory management and monitors progress. Works closely with Supply Chain for premium sourcing and procedures.

8. Works in partnership with Direct Marketing Campaign Development, One‑time Giving, and Sustainer Direct Response teams to ensure execution of projects and needs meet deadlines. Communicates and troubleshoots issues that arise to management and stakeholders.

9. Spearheads special projects and serves as a key member for cross‑divisional collaboration for integrated solution & optimization team expertise.

10. Participates in key organizational initiatives as assigned by Direct Marketing leadership team.

Job Requirements:

• Requires thorough knowledge of direct marketing, fundraising or marketing practices to drive solution & operational support.
• Knowledge and experience in project management and oversight for direct marketing production and logistic processes.
• Requires excellent attention to detail, experience in leading workflows and oversight to direct response campaign support.
• Ability to work cross‑functionally within a high performing work environment.
• Strong interpersonal skills, ability to speak and write in clear and understandable manner for internal/external relations. Thorough knowledge of English spelling, grammar and usage as well as understand extremely complex verbal or written instructions.
• 5 years of experience in Marketing/Business or a related field. Bachelor's degree preferred.
• Strong analytical skills as well as print procurement & production skills in a non‑profit organization is a plus.
• Knowledge of project management & traffic tools is preferred.

Location & Work Arrangement: This is a hybrid position based at ALSAC's National Executive Office (NEO) in Memphis, Tennessee. Team members are expected to work a combination of on‑site and remote days in accordance with organizational hybrid work guidelines.

Benefits & Perks

The following Benefits & Perks apply to Full‑Time Roles Only.

We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

ALSAC is an equal employment opportunity employer.

ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

No Search Firms:

ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.