Advisor, Client Engagement—Media and Audience Strategy

Epsilon; New York (NY); On-site; USD 88,000 - 132,000; Full time

Benefits offered by this job

Flexible time off

Paid sick time

Tuition assistance

Job summary

Epsilon is seeking an Advisor in New York, NY to enhance client satisfaction through effective project delivery and management. You will engage with various teams to support their offerings of Marketing Technology and Data Solutions.

The ideal candidate will have extensive experience in client-facing roles, a Bachelor’s degree, and a strong understanding of project management methodologies.

Benefits include flexible time off, health coverage, and professional development opportunities.

Qualifications

• 5+ years of industry-specific experience required.
• 2+ years of managerial experience preferred.
• Strong skills in Microsoft Office Suite essential.

Responsibilities

• Develop strong connections with clients for satisfaction.
• Coordinate with delivery teams for product unification.
• Drive collaboration internally throughout client lifecycle.
• Ensure timely billing with accounting teams.

Skills

Program management

Project management

Client-facing

Communication

Microsoft Excel

Martech platforms

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Jira

SharePoint

Job description

Role Overview

As an Advisor, you will collaborate with the Portfolio Lead to coordinate the delivery of Epsilon products and services for clients in the consumer‑packaged goods, travel, or dining sector. You will work across Product, Strategy, Analytics, Data Partnerships, and Delivery teams to support Epsilon’s PeopleCloud MarTech, AdTech, and Data Solutions for large enterprise clients. Your responsibilities include ensuring successful project engagements, driving business growth by facilitating communication among clients, project teams, and partners, and upholding service quality throughout and after engagements. You will also share expertise in PeopleCloud solutions and disseminate lessons learned within the organization.

Responsibilities

• Develop strong connections with clients and ensure client happiness with contracted Epsilon offerings.
• Coordinate with delivery teams to unify products/services, interpret client needs, and improve client profitability.
• Drive collaboration internally with product, support, and delivery organizations throughout the client lifecycle as a vocal leader of the client engagement.
• Support leading a complementary team with varied expertise; offer timely performance feedback.
• Raise issues and risks for resolution within the cross‑functional team.
• Ensure accurate and timely billing for services rendered, working with internal accounting teams and client accounting teams as required.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of industry‑specific experience.
• Program and project management experience.
• Martech platform experience such as Email, CRM/Database, or Loyalty platforms.
• 3+ years of demonstrated ability in a client‑facing role.
• 2+ years of managerial experience.
• Financial competence.
• Strong Microsoft Word, Excel, and PowerPoint skills as well as ServiceNow, Jira, and SharePoint.

Benefits

• Flexible time off (FTO) and 15 paid holidays.
• Paid sick time.
• Parental/new child leave, childcare & elder care assistance, and adoption assistance.
• Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching, and counseling.

Equal Opportunity Employer

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [e-mail] to request an accommodation.

Base Salary: $88,000.00 – $132,000.00 annually. The application deadline for this job posting is 07/13/2026.