Client Engagement Lead: MarTech & AdTech Strategy

Epsilon; Chicago (IL); On-site; USD 88,000 - 132,000; Full time

Benefits offered by this job

Flexible time off

Health coverage

401(k)

Tuition assistance

Professional development

Job summary

Epsilon is seeking an Advisor in Chicago, IL, to support clients in consumer-packaged goods, travel, and dining sectors. The role involves collaboration across teams to enhance service delivery and client satisfaction.

Ideal candidates will have over 5 years of industry experience, a Bachelor’s degree, and significant expertise in managing client relationships. Enjoy benefits like flexible time off, comprehensive health coverage, and a competitive salary range.

Qualifications

• 5+ years of industry-specific experience.
• 3+ years of client-facing role experience.
• Financial competence.

Responsibilities

• Develop strong connections with clients and ensure client satisfaction.
• Coordinate with delivery teams to interpret client needs.
• Drive collaboration with product and support teams throughout the client lifecycle.

Skills

Client relationship management

Project management

Martech expertise

Analytical skills

Microsoft Office proficiency

Education

Bachelor's degree or equivalent experience

Tools

Service Now

Jira

SharePoint

Job description

Overview

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Overview

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

How You’ll Make An Impact

As an Advisor, you'll collaborate with the Portfolio Lead to coordinate the delivery of our products and services for clients in the consumer-packaged goods, travel or dining sector. You will work across various functional teams—Product, Strategy, Analytics, Data Partnerships, and Delivery—to support Epsilon’s PeopleCloud MarTech, AdTech, and Data Solutions for large enterprise clients!

You'll play a significant role in ensuring successful project engagements and driving business growth by facilitating communication among clients, project teams, and other partners. Operating within a large, multicultural, and geographically diverse organization, you'll work alongside internal teams to uphold service quality throughout and after engagements.

As you develop expertise in Epsilon PeopleCloud solutions and services, you'll supply knowledge sharing and the dissemination of lessons learned within the organization.

Responsibilities

What You’ll Achieve

• Develop strong connections with clients and ensure client happiness with contracted Epsilon offerings
• Coordinate with delivery teams to unify products/services, interpret client needs, and improve client profitability.
• Drive collaboration internally with product, support, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement
• Support leading a complementary team with varied expertise; and offer timely performance feedback
• Raise issues and risks for resolution within the cross functional team
• Ensure accurate and timely billing for services rendered, working with internal Accounting teams and client Accounting teams, as required
  
  

Qualifications

Who You Are

What You’ll Bring With You

• Bachelor’s degree or equivalent experience
• 5+ years of industry specific experience
• Program and project management experience
• Martech platform experience such as Email, CRM/Database or Loyalty platforms.
• 3+ years of demonstrated ability in a client facing role
• 2+ years of managerial experience
• Financial competence
• Strong Microsoft Word, Excel and PowerPoint skills as well as Service now, Jira, SharePoint
  
  

Why You Might Stand Out From Other Talent

• You enjoy working with both clients and delivery teams, connecting the dots and leading both internal and external expectations.
• You work collaboratively to build positive relationships
• You thrive in a client-facing role, working with clients, addressing their concerns and being their point of contact
• You take on complex problems and issues with a focus on outcomes and effective resolutions.
• You have expertise and knowledge across the full ecosystem of MarTech and AdTech such as cleanroom, digital media etc.
• You have experience working with contracts, supporting invoices and understanding P&L reporting
  
  

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.
  
  

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability
  
  

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter

Benefits

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
  
  

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [e-mail] to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

Compensation Range: USD $88,000.00 - USD $132,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 7/13/2026.