Director of Partnerships - Digital Learning - UTK

University of Tennessee, Knoxville; Knoxville (TN); Hybride; USD 105 000 - 110 000; Plein temps

Résumé du poste

University of Tennessee, Knoxville seeks a Director of Partnerships to lead the Digital Learning partnership function. You will own the full lifecycle from outreach to agreement, build enrollment pipelines for online degree programs, and operate with autonomy while aligning with leadership on strategic opportunities.

The role requires building processes, configuring CRM, drafting agreements, and delivering measurable outcomes in collaboration with employer and education partners.

Qualifications

• Bachelor's Degree required.
• 5-7 years in business development/partnerships or external-facing roles.
• Proven ability to source, close, and grow partnerships.
• CRM proficiency and pipeline reporting skills.

Responsabilités

• Develop and execute outreach strategy to identify and secure partners.
• Lead partnership conversations with organizational decision-makers.
• Negotiate and structure partnership agreements ensuring compliant terms.
• Define program KPIs and build reporting for leadership.
• Coordinate with partnerships and recruitment teams for enrollment goals.

Connaissances

Consultative selling

Relationship-building

Negotiation

Strategic thinking

Autonomy

Formation

Bachelor's Degree

Master's Degree

Outils

Salesforce

Description du poste

Job Description

Reporting to the Executive Director, Head of Outreach, Engagement & Partnerships, the Director of Partnerships provides leadership and oversight of the partnership function within the Digital Learning unit. The Director leads, plans, and directs the development of strategic partnerships with industry and education partners that build enrollment pipelines to the university's fully online degree programs, and establishes the processes and infrastructure that allow the program to launch, scale, and sustain. As the founding hire for this function, the Director owns the full partnership lifecycle, serves as Digital Learning's primary point of contact for partners, advises unit leadership on matters within their area of expertise, and analyzes courses of action to make independent decisions on complex operational issues within scope. This is a builder’s role suited to someone who is equally comfortable in an external, consultative business-development conversation with an HR or talent-development leader and in the internal work of standing up a program from the ground up, including defining workflows, configuring CRM, drafting agreements, and establishing the metrics by which the program is evaluated. The Director operates with a high degree of autonomy, carries enrollment goals, and serves as Digital Learning’s primary point of contact for employer partnerships.

Responsibilities

Partnership Development

• Develop and execute an outreach strategy to identify, prospect, and secure new corporate, government, nonprofit, and organizational partners whose workforce development needs align with the university's online degree offerings.
• Cultivate and maintain relationships with leadership and staff at current and prospective partner institutions, including community colleges and other education partners.
• Serve as the lead in partnership conversations with organizational decision-makers; translate the university's value proposition into terms that map to an employer's recruitment, retention, and upskilling goals.
• Qualify organizational prospects against defined criteria, manage a multi-stage pipeline, and move opportunities from first contact through signed agreement.
• Negotiate and structure partnership agreements, ensuring terms are compliant and sustainable. Monitor market and competitor trends and share intelligence with leadership to inform new, emerging, and enhanced partnership opportunities.

Relationship & Account Management

• Serve as the primary relationship owner and the consistent face of Digital Learning for a portfolio of active partners through the life of each partnership, ensuring partner satisfaction, regular engagement, and renewal.
• Coordinate partner onboarding, including verification of employee eligibility, co-branded communications, and the partner-facing materials needed to activate each agreement.
• Serve as Digital Learning's onsite and virtual representative for partners; organize and deliver onsite and virtual recruiting and information sessions and attend partner-hosted events when requested.
• Maintain current and thorough knowledge of Vols Online degree programs, transfer credit policies, and the scholarship and financial aid options most relevant to partner audiences.
• Coordinate with the recruitment team on prospective student leads generated through partner activity.
• Conduct periodic business reviews with partners, reporting on enrollment, student success outcomes, and value delivered.

Data, Reporting & Process Build-Out

• Define and own the program's key performance indicators.
• Build and maintain reporting that tracks pipeline health and program performance, and present results and recommendations to senior leadership on a regular cadence.
• Routinely evaluate the ROI of partnership and recruitment efforts and use the data to refine strategy, recommend whether to initiate, expand, restructure, or sunset partnerships, and adjust the tier model over time.
• Design and document the end-to-end operational processes for the partnership program: inquiry intake, partnership review and approval, contracting, eligibility verification, and renewal.

Cross-Functional Collaboration

• Partner with internal and external campus stakeholders to ensure support of partnerships and partner students.
• Collaborate with the Division of Enrollment Management, the Transfer Center, and academic colleges to ensure a coordinated approach to community college partners.
• Work with the appropriate university offices to route and finalize partnership agreements through institutional review and approval.
• Collaborate with recruitment and student success teams to support partner enrollment, persistence, and completion through graduation.
• Represent Digital Learning at external employer meetings, industry events, community college and transfer events, and professional forums; serve as a spokesperson for the partnership initiative internally and externally.

Qualifications

Required Qualifications

Education

• Bachelor's Degree

Experience

• 5-7 years of progressively responsible experience in business development, partnership/account management, sales, corporate relations, higher education recruitment, or a comparable external-facing role, with demonstrated success developing and managing partnerships or accounts.
• Demonstrated track record of independently sourcing, closing, and growing partnerships or accounts.
• Experience designing or substantially improving processes, workflows, or programs.
• Proficiency with a CRM and the ability to structure pipeline data and reporting.

Knowledge, Skills, & Abilities

• Skill in consultative selling, relationship-building, and negotiation with senior external stakeholders, and the ability to translate the university's value proposition into terms that map to a partner's goals.
• Ability to think strategically and operationally: to set direction and to build the processes, tools, and infrastructure that support it.
• Ability to work autonomously, set priorities, and take ownership of results in an ambiguous, start-up-like environment.
• Knowledge of CRM systems and skill in structuring pipeline data and reporting.
• Ability to interpret data and to manage to metrics-based performance goals.
• Skill in written and verbal communication and in presenting to audiences ranging from prospective students to executive leadership.
• Ability to collaborate across functions and to influence without authority.
• Skill in organization and project management, with the ability to prioritize and manage multiple initiatives simultaneously.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

Education

• Master's Degree

Experience

• Experience in higher education, online/continuing/professional education, or workforce development.
• Experience developing community college partnerships, transfer recruitment pipelines, or articulation agreements.
• Experience selling into or working with corporate HR, benefits, talent-acquisition, or learning and development functions.
• Experience recruiting or serving adult learners and working professionals.
• Experience standing up a new program, team, or business line from the ground up.
• Experience supervising or building a team.

Knowledge, Skills, & Abilities

• Knowledge of the Tennessee higher education landscape, including Tennessee Board of Regents community colleges, Tennessee Transfer Pathways, and TN Reconnect.
• Knowledge of employer tuition-benefit models and related compliance considerations, and skill in using Salesforce.
• Ability to communicate credibly in both corporate and academic setting

Work Location

• Location: Knoxville, TN
• In Office, with a possibility of a hybrid work schedule

Compensation And Benefits

• UT market range: MR 14
• Anticipated hiring range: $105,000-$110,000
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

To express interest, please apply with the noted below attachments:

• Resume
• Cover Letter

About Digital Learning

Digital Learning at UT, is a university-wide unit charged with advancing UT's commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT provides scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we are bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic and inclusive Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation

ABOUT US

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees, Volunteers who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America’s Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!