Advising Systems Technology Support Administrator

msudenver; Denver (CO); On-site; USD 48,000 - 68,000; Full time

Job summary

MSU Denver, through the Advising Systems team, supports academic advising technology and acts as a liaison for the undergraduate advising program. The role partners with the Advising Systems Coordinator for Technology and Support to manage data and system functionality used by advisors and staff.

Responsibilities include troubleshooting tech issues, maintaining SIS permissions, creating training materials, participating in new tech testing, and delivering user training.

Qualifications

• Bachelor's degree required.
• Experience in a professional academic advisor position at a university or college.
• Excellent oral and written communication skills.
• Experience using a Student Information System (e.g. Banner, Workday Student, PeopleSoft, etc.).

Responsibilities

• Data and Technology Support: troubleshoot issues, update AI content, manage SIS security permissions, respond to requests, create training materials, participate in testing, improve tech use for students and advisors, train staff.
• Advising Systems Support: coordinate training/events, maintain documents/workflows, handle inquiries, audit data, manage emails/voicemail, attend team meetings, serve on committees.
• Communication: maintain Academic Advising site content and SharePoint, inform advisory community of tech updates.
• Other duties as assigned.

Skills

Project leadership

Oral & written communication

MS Office proficiency

Education

Bachelor's Degree

Tools

Microsoft Office

Student Information System (SIS)

Job description

Department

Advising Systems

Position Summary

This position exists to support academic advising technology that the Advising Systems team manages, and/or is a liaison, for the undergraduate academic advising program. This position will work closely with the Advising Systems Coordinator for Technology and Support in managing data and functionality of systems used by academic advisors and the Advising Systems team. Additionally, this position will provide other administrative support for the Advising Systems program.

Duties and Responsibilities

Data and Technology Support - 60%

• Troubleshoot technology issues/questions for system that Advising Systems supports and/or manages, including making appropriate and accurate referrals.


• Add/Update/Review artificial intelligence content as it relates to academic advising in compliance with university and information technology standards.


• Maintain security permissions in the Student Information System for the various roles in the academic advising program (when applicable).


• Respond to and complete requests/tasks that are managed by Advising Systems in the Student Information System for college/school academic advising teams.


• Create/update training materials developed for the academic advising program in partnership with the lead academic advising technology coordinator when technology changes occur.


• Participate in new technology testing/auditing for technology programs/features academic advisors will use in their work with students.


• Identify and/or provide solutions to improve use of technology that support both students and academic advisors.


• Provide training on technology used by academic advisors in the colleges/schools.


• Serve on and/or attend meetings that impact technology use for academic advisors and the Advising Systems team.

Advising Systems Support - 20%

• Assist in coordinating and organizing Advising Systems training and events.


• Create/maintain/print/upload Advising Systems unit documents and workflows.


• Troubleshoot academic advising related inquiries from students, faculty, and staff, even if not technology related.


• Collect, pull, input, and/or audit data for Advising Systems projects.


• Answer/respond to Advising Systems email and phone/voicemail account.


• Attend Advising System team meetings and all-academic advisor meetings.


• Serve on committees where appropriate.

Communication - 15%

• Create, update, and/or maintain content on the university Academic Advising website and SharePoint.


• Communicate updates (as available) to the academic advising community as technology that impacts academic advisors changes.

Other duties as assigned - 5%

Position Competencies

Demonstrates values-based leadership by modeling CADRE values, building trust through self-awareness and emotional intelligence, seeking feedback, and navigating conflict productively.

Ensures operational effectiveness by managing priorities, time, and resources responsibly, adhering to policies, delivering measurable results, and meeting performance expectations.

Aligns individual work with team and departmental goals by contributing to shared priorities, seeking clarity, and adapting to change in support of the 2030 Strategic Plan.

Practices collaboration by communicating clearly, checking for understanding, building strong relationships, and engaging diverse perspectives to achieve shared outcomes.

Advances equity and belonging with awareness of culture and potential biases, listens openly to diverse perspectives, contributing to respectful and inclusive work relationships.

Innovates by developing professional skills, staying informed on relevant trends, and identifying opportunities to improve processes and outcomes.

Required Qualifications

• Bachelor's Degree.


• Previous experience working in a professional academic advisor position at a university or college.


• Experience with Microsoft Office suite, including Excel, Word, Outlook, etc.


• Experience with leading projects involving a group of people or similar work leading experience.


• Excellent Oral and Written Communication skills.


• Experience using a Student Information System (e.g. Banner, Workday Student, PeopleSoft, etc...).

Preferred Qualifications

• Experience in delivering training to individuals or groups, including the development of training materials such as video tutorials or procedural guides.


• At least two years experience working in a professional academic advisor position in at a university or college.


• Experience with maintaining websites.


• Experience using Workday Student.


• Experience with survey instruments (e.g. Qualtrics).


• Experience maintaining learning management or student retention systems (e.g. Canvas, Blackboard, Navigate360, etc...).


• Bilingual in Spanish

Our commitment to CADRE:

At MSU Denver, we are committed to our CADRE values: Community, Access, Diversity, Respect, and Excellence . We strive to create a