Advising Operations Coordinator

University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 43,000 - 45,000; Full time

Job summary

University of North Carolina at Greensboro is seeking an Advising Operations Coordinator within the CASA Advising Center. The role will be the first point of contact for students and families, handling inquiries, referrals, and coordinated advisor assignments to improve the student experience.

The position supports the Director and Associate Director, creates and reviews reports, and helps plan for equipment, space, and HR needs. Bachelor’s degree required; Banner/Excel experience preferred.

Qualifications

• Bachelor's degree required.
• Strong communication and organizational skills.
• Experience with advising operations or student services is a plus.
• Ability to coordinate multiple tasks and office communications.

Responsibilities

• Serves as the primary contact for the CASA Advising Center, delivering a welcoming, student-centered experience and ensuring timely, responsive support.
• Monitors and manages CASA shared email and main phone line, directing inquiries to appropriate resources.

Skills

Communication

Organization

Teamwork

Banner Student

Banner HR

Excel

Education

Bachelor's degree

Tools

Banner Student

Banner HR

Excel

Job description

Position Number:

002532

Functional Title:

Advising Operations Coordinator

Position Type:

Staff

Position Eclass:

EZ - EHRA Non - Exempt Permanent

University Information:

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by the Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit:

The College of Arts and Sciences Advising Center (CASA) provides comprehensive undergraduate advising to all first-year students majoring in the College of Arts and Sciences. CASA also supports transfer and readmitted students during the Winter and Summer advising periods.

Position Summary:

The Advising Operations Coordinator serves as the first point of contact for the College of Arts and Sciences Advising (CASA) office, providing front-line support and assisting students, families, faculty, staff, and campus partners with questions, concerns, and advising-related needs. This position supports the Director and Associate Director by coordinating office communications regarding academic policies, procedures, and practices; providing timely and accurate assistance to students and making appropriate referrals to other University offices when needs fall outside CASA's scope of services; creating and reviewing student reports and coordinating advisor assignments for students served by the CASA Advising Center; and assessing CASA student services while identifying and planning for changes in equipment, funding, space utilization, technology, and human resource support to enhance office operations and the student experience.

Minimum Qualifications:

• Bachelor's degree

Preferred Qualifications:

• Excellent communication skills; Excellent organizational skills; Excellent teamwork; Experience with Banner Student & Banner HR; Proficiency with Excel.

Recruitment Range:

$43,000 - $45,175

Org # - Department:

CAS Advising Center (CASA) - 12223

Job Open Date:

08/03/2026

Job Close Date:

08/17/2026

Open Until Filled:

No

FTE:

1.000

Type of Appointment:

Permanent

Number of Months per Year:

12

FLSA:

Non-Exempt

Percentage Of Time:

40%

Key Responsibility:

Student Services & Front-Line Support

Essential Tasks:

• Serves as the primary point of contact for the advising center, delivering a welcoming and student-centered experience by assisting students and families, answering questions, triaging concerns, providing accurate information and appropriate referrals, and ensuring students receive timely, responsive support throughout their academic journey.
• Monitors and manages the CASA shared email account and main phone line, responding to inquiries promptly and directing students, families, faculty, staff, and campus partners to the appropriate resources and services.

Percentage Of Time:

25%

Key Responsibility:

Office Operations & Administrative Support

Essential Tasks:

• Provides comprehensive administrative and operational support to the Director and Associate Director to ensure the efficient daily operation of the CASA Advising Center.
• Creates, reviews, and updates advisor assignment reports and coordinates advisor assignments for students served by the CASA Advising Center, ensuring accuracy and timely processing.
• Assists with scheduling meetings, coordinating events and office activities, maintaining office procedures, and supporting projects and initiatives that improve operational efficiency and enhance the overall student experience.

Percentage Of Time:

20%

Key Responsibility:

Collaboration & Communication

Essential Tasks:

• Works collaboratively with campus partners and departmental advising leads to promote a coordinated, student-centered advising experience.
• Maintains strong communication across academic and administrative units to facilitate seamless student transitions, resolve student concerns, and ensure timely sharing of information related to academic policies, procedures, and student support services.
• Builds and maintains collaborative relationships that enhance cross-functional communication, improve operational efficiency, and support student success.

Percentage Of Time:

15%

Key Responsibility:

Assessment, Planning & Budget Management

Essential Tasks:

• Assesses advising services, develops and analyzes surveys, and researches and implements best practices to enhance advising operations and improve the student experience.
• Assists with budget planning, monitoring, purchasing, reconciliation, and financial reporting to ensure effective stewardship of departmental resources and compliance with university policies.
• Coordinates and supports human resource processes, including recruitment, hiring logistics, onboarding, personnel documentation, and other administrative functions.
• Evaluates and plans for equipment, technology, space utilization, funding, and other operational resource needs to support efficient office operations and high-quality student services.

Physical Effort:

Reading - c, Writing - F, Hearing - C, Talking - F

Work Environment:

Inside - C