Advising Manager

University Of Michigan; Ann Arbor (MI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

The Center for Global and Intercultural Study (CGIS) at University of Michigan seeks an Advising Manager to lead a small team and oversee advising for study abroad programs. The role focuses on admissions, training, and ensuring inclusive advising across diverse student populations.

Hybrid or remote work options are available; you will collaborate with program partners and coordinate across departments to support student success and program quality.

Qualifications

• 3+ years direct advising experience in study abroad and 2+ years supervising staff.
• Comprehensive knowledge of study abroad in higher education; able to troubleshoot issues.
• Strong written and verbal communication with diverse stakeholders.

Responsibilities

• Lead a team of 3–4 International Program Advisors; conduct regular meetings and assess performance.
• Participate in hiring and training of advising staff; implement policies and practices for admissions and advising.
• Provide advising services for a portfolio of programs; assist with admissions, financial aid information, and program logistics.
• Coordinate services with program partners; update materials and provide back up advising as needed.
• Organize advising events and trainings; promote accessibility and inclusive advising.

Skills

Advising management

Staff supervision

Study abroad knowledge

Intercultural communication

Admissions processes

Training & development

Student engagement

Job description

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Job Summary

The Center for Global and Intercultural Study (CGIS) develops inclusive and accessible educational opportunities around the globe, primarily for LSA undergraduates. With approximately 115 study abroad and international internship programs around the world, students with diverse academic interests can pursue an international experience. Our academically rich programs foster intellectual curiosity and intercultural understanding by encouraging students and faculty to engage with host communities through conscious and responsible participation. CGIS is committed to furthering diversity within study abroad.

Responsibilities*

Responsibilities of the CGIS Advising Manager are described below.

30% Supervise a team of 3 or 4 International Program Advisors:

• Conduct regular meetings and assess performance.
• Participate in the hiring and training of new advising staff.
• In consultation with Associate Director, lead advising team in the implementation of policies and practices related to admissions, advising, student sessions, and program coordination.
• Ensure advising staff regularly participate in trainings that allow for inclusive and comprehensive advising.
• Encourage a positive working environment and in person collaboration.
• Develop individual professional development goals with each advisor.

30% Provide advising services for a small portfolio of programs

• Help students identify and select appropriate programs, provide information about financial aid options and the admissions process, and serve as primary contact for students participating in these programs.
• Respond to student, parent, faculty, and staff inquiries during the various stages of off-campus program participation.
• Execute admission and acceptance processes.
• Coordinate services and program logistics with program partners.
• Facilitate group sessions where needed.
• Update program materials and documents.
• Provide back up advising for direct reports during absences.
• Support advisors in the application review process, particularly with more challenging admissions decisions.
• Help troubleshoot student academic cases related to individual programs
• Maintain CGIS advising manual.

30% Student support, events, and outreach:

• Organize advising related events such as the annual study abroad fair and winter advising fair.
• Oversee CGIS participation in new student orientation, Transfer Day, Spring Welcome Day, Festifall, classroom visits, departmental events, and other requests to present CGIS programming options and provide general advising.
• Oversee and implement pre departure orientation.
• In conjunction with Senior Advisor, train student employees and program returnees on how to best represent the center and answer questions about CGIS programs.
• Implement best practices and edit resources for advising, orienting, and supporting students of various identities within study abroad.
• Help ensure programs are accessible to a wide range of students.

Promote study among a large range of students, including those who may not have previously considered study abroad.

10% Special projects as assigned:

• Serve on campus committees.
• Represent CGIS at professional meetings and conferences.
• Make occasional site visits.
• Assist with special events and emergencies; including willingness to work evenings and weekends and make adjustments to in person schedule as necessary.

Required Qualifications*

• Minimum of 3 years of direct advising experience in study abroad and 2 years of supervising regular or temporary staff.
• Comprehensive and practical knowledge of study abroad in a higher-education setting, including experience troubleshooting a variety of issues.
• Ability to work independently and prioritize deadlines both individually and across a team with a strong attention to detail.
• Well-developed interpersonal and communication skills with a demonstrated ability to build strong team dynamics and interact positively with stakeholders from a wide range of disciplines, experiences, and identities.
• Experience in a front facing student role including presentations, tabling, and advising in both one on one and group sessions.
• Previous experience helping students who do not traditionally study abroad to overcome barriers to participation.

Desired Qualifications*

• 3 or more years of progressive supervisory experience.
• Knowledge of intercultural theory and/or pedagogy.
• Familiarity with UM systems and Terra Dotta.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

As one of the world's great liberal arts and sciences colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checksare performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.