Advice Line RN - Ortho

Davita Inc.; Roanoke (VA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

A leading healthcare provider is seeking a committed Registered Nurse to join their Navigated Patient Scheduling Center in Roanoke, VA. This role involves patient triage, coordination of care, and providing vital education to patients. Ideal candidates will have a strong nursing background and exceptional critical thinking skills, contributing to high-quality patient care in a collaborative environment. This opportunity offers a flexible schedule and the chance to make a significant impact in patient healthcare.

Qualifications

• 4 years of varied nursing experience, some in inpatient settings.
• Current RN license in Virginia or eligible new graduate.
• AHA BLS-HCP certification preferred.

Responsibilities

• Triage incoming calls and schedule patient appointments.
• Consult with patients and provide education on care options.
• Document information in electronic medical records.

Skills

Critical thinking

Communication

Patient advocacy

Interpersonal skills

Education

BS RN

Graduate of school of professional nursing

Tools

Electronic medical records systems

Job description

How You'll Help Transform Healthcare:

As a member of the Navigated Patient Scheduling Center, triages incoming calls. As part of the health care team, assumes primary accountability for nursing coordination and provision of individualized care for patients of all ages. Utilizes delegation and critical thinking skills to provide quality service through a team oriented, collaborative approach to patient care.

• Consults with callers, analyzes information by listening to caller comments, asking proper questions and using broad medical knowledge to counsel and refer patients regarding their health care needs. Directs to liaison nurse, physician, emergency room or urgent care center as appropriate.
• Triages appointments. Schedules patient appoints.
• Processes referrals and does demographic and insurance data collection.
• Answers patient's clinical questions and provides patient education. Consults with callers regarding classes and services that may be of benefit to them.
• Collects data for quality processes and service improvement.
• Consistently demonstrates the role of patient advocate, protector of patient's rights, and provider of psychological/social/cultural support.
• Applies knowledge of growth and development to appropriately care for patients served.
• Provides feedback to staff using appropriate communication and documentation.
• Enters information into the electronic medical record and may enter information in other data bases for quality improvement or clinical research.
• May Process routine medication refills.

What We Require:

Education:Graduate of school of professional nursing. BS RN preferred. CNS RN preferred.

Experience:4 years of varied nursing experience required, with some of this in inpatient nursing. Ambulatory nursing experience preferred as well.

Licensure, certification, and/or registration:Currently licensed as Registered Nurse (RN) in the Commonwealth of Virginia or new graduate of approved program eligible to sit for the Virginia licensure exam required.

Other Minimum Qualifications: Must successfully complete orientation and competency requirements. AHA BLS- HCP preferred. Keyboarding skills required for automated computer systems, including electronic medical records. Must be able to meet essential job functions. Must have advanced nursing skill and knowledge across the specialties. Excellent communications and critical thinking skills required. Must be able to quickly establish rapport with customers over the phone.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Requisition Number: 152535
Employment Status: Full time
Location: Carilion Clinic Orthopaedic Surgery (Institute for Orthopaedics and Neurosciences)
Shift: Day
Shift Details: M-F, No weekends or Holidays. Remote opportunity with 4 x 10 option after successful orientation.
Recruiter: EMILY F ALLEN
Recruiter Phone:
Recruiter Email: [e-mail]
For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
Carilion Clinic is a drug-free workplace.

Please see job description

PI272730550