Advertising Sales Assistant

Adams Communications Co; Cedar Rapids (IA); On-site; USD 26,000 - 30,000; Full time

Job summary

The Gazette in Cedar Rapids, IA is seeking an Advertising Sales Coordinator to join the Sales Support team. You will deliver exceptional customer service, coordinate advertising, Milestones, Obituaries, and other content from first contact to billing and publication.

Responsibilities include liaising with sales, newsroom, production, and billing teams, ensuring accuracy and timely processing while upholding style guidelines and revenue goals. Strong organization and communication are essential.

Qualifications

• Excellent written and verbal communication.
• Strong knowledge of English grammar, spelling, punctuation, and proofreading.
• Ability to type 45–50 words per minute accurately.

Responsibilities

• Provide responsive, professional customer service by phone, email, and in person.
• Advise customers on rates, deadlines, insertion options, and services.
• Assist customers with advertising content and coordinates from initial contact through billing and publication.
• Maintain knowledge of contracts, goals, needs, products, and services.
• Coordinate ads by proofreading, submitting edits, and following through to completion.
• Balance competing priorities and communicate timelines to customers and internal teams.
• Cover front desk and assist walk-in customers during open hours.

Skills

Customer service

Communication

Attention to detail

Typing speed

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Regular [30 or more hrs/wk] Clerical/Admin Supp Cedar Rapids, IA, US

2 days ago Requisition ID: 2120

Salary Range: $19.00 To $22.00 Hourly

Job Title: Advertising Sales Coordinator

Job Type: Full-Time

Compensation: Hourly

About Us

The Gazette is a trusted and award-winning newspaper media company with deep roots in the community and a strong commitment to journalistic integrity. We are proud to deliver relevant, impactful reporting while connecting readers and advertisers through thoughtful, community-driven content.

Position Overview

The Advertising & Content Sales Coordinator is a key member of the Sales Support team, providing exceptional customer service and coordinating advertising, Milestones, Obituaries, “In Memory Of,” and other designated content from initial customer contact through billing, production, and publication. This position ensures accurate, timely, and high-quality processing of advertising and content while maintaining company style, policies, deadlines, and revenue objectives.

The coordinator serves as a liaison between customers and internal teams, including sales, newsroom, production, pagination, photography, billing, and other departments. The position requires strong attention to detail, communication, organization, proofreading, and problem-solving skills, along with the ability to effectively manage competing priorities in a deadline-driven environment.

Key Responsibilities

• Provide responsive, professional, and helpful customer service by phone, email, and in person.
• Advise customers on rates, deadlines, markets, specials, insertion options, and available services.
• Assist customers with advertising, Milestones, Obituaries, "In Memory Of," and other designated content.
• Maintain knowledge of account contracts, goals, needs, products, and services.
• Identify opportunities to improve customer submissions and provide suggestions for effective copy, design, photos, and placement.
• Respond to customer questions, complaints, and objections promptly and tactfully while maintaining a positive customer experience.
• Provide assistance in coordinating ads by proofing, submitting edits, and follow through of ads to completion
• Balance competing customer and internal expectations by proactively communicating priorities, timelines, and solutions.
• Cover front desk and assist walk‑in customer traffic during open office hours as needed
• Back up other positions of sales support team as needed
• Perform other duties as assigned/needed

Required Skills & Abilities

• Excellent written and verbal communication and customer service skills.
• Strong knowledge of English grammar, spelling, punctuation, and proofreading.
• Ability to type 45–50 words per minute accurately.
• Ability to learn and effectively use CRM, advertising, billing, and production systems.
• Ability to understand and apply newspaper, advertising, and organizational style guidelines.
• Strong organizational, planning, time-management, and problem-solving skills.
• Ability to manage multiple priorities, competing expectations, and a variety of responsibilities.
• Some creative abilities related to advertising copy, content presentation, photography, and page layout.
• Ability to exercise sound judgment when reviewing customer‑submitted content and materials.
• Professional, positive, and tactful approach when interacting with customers, the public, and coworkers.
• Ability to work independently while contributing effectively to a collaborative team environment.
• Maintain confidentiality of customer and internal information.
• Flexibility and willingness to learn new processes, systems, products, and responsibilities.

Education & Experience

• High school diploma or equivalent required.
• One to three years of experience in sales, customer service, office administration, production, or a related field preferred.
• Experience working in a deadline‑driven environment and/or with advertising, media, publishing, or content production is beneficial.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.