Adventureland Park - Workforce Management Intern

Story Land; Altoona (IA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Flexible schedule

Cross-train across departments

Free park admission

Exclusive host events

Job summary

Adventureland Park is seeking a Workforce Management Intern to support staffing analysis, reporting, and scheduling optimization. The role focuses on collaborating with departments to forecast staffing needs and implement efficient workforce deployment strategies.

Ideal candidates are pursuing a degree in HR, business, industrial engineering, or data analytics, with strong Excel/Outlook skills and a desire to gain hands-on experience in a theme park setting.

Qualifications

• Currently enrolled in a Bachelor's or Master's program in human resources, business, industrial engineering, data analytics, or a related field.

Responsibilities

• Workforce planning: collaborate with all departments to assess staffing needs and provide recommendations for optimal deployment.
• Scheduling: execute effective scheduling for all park departments using the WFM tool Quinyx and manage call outs/no-shows.
• Process improvement: identify opportunities for improvement in workforce-related functions using time‑and‑motion studies and demand vs. staffing analysis.
• Other duties in support of leadership as assigned.

Skills

Communication

Attention to detail

Teamwork

Multitasking

Time management

Education

Bachelor’s or Master’s in HR/Business/Industrial Engineering/Data Analytics

Tools

Power BI

Quinyx

Excel

Outlook

Word

PowerPoint

Job description

## Adventureland Park - Workforce Management InternApply: Adventureland, 3200 Adventureland drive, Altoona, IA 50009, United States of America: Posted Today: JR107900Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.While each brand offers something unique, all are united by a shared purpose: *Bringing Families Closer Together by Creating Memories Worth Repeating*. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.As a Workforce Operations Intern, you will play a pivotal role in supporting our workforce planning and optimization initiatives. This position provides an excellent opportunity to gain hands-on experience in analyzing workforce data, operational process improvement, and contributing to the development of strategies to enhance organizational efficiency. The ideal candidate for this role will possess a passion for workforce planning, theme parks, operational efficiency, and/or data analytics.**We are currently looking for a:**Adventureland Park - Workforce Management Intern**Roles & Responsibilities:****Workforce Planning:** * Collaborate with all departments to assess staffing needs and provide recommendations for optimal workforce deployment.* Contribute to the development of workforce planning models and scenarios.* Generate regular and ad-hoc reports on key workforce trends and metrics for management teams.* Be a key collaborator with departments on implementing new staffing procedures in key departments. **Scheduling:** * Execute effective scheduling processes for all departments within the park’s workforce management (WFM) tool, Quinyx.* Handle day-to-day tasks involving scheduling including call outs, no shows and schedules changes and conflicts. **Process Improvement:** * Identify opportunities for process improvement in workforce-related functions across all departments, leveraging time-in-motion studies, demand vs. staffing analysis, and process evaluation.* Assist in implementing solutions to enhance the efficiency of key operations within the park.* All other duties and special projects assigned by leadership **Education and Experience:** * Currently enrolled in a Bachelor’s or Master’s program in human resources, business, industrial engineering, data analytics, or a related field.* 1+ years of previous work experience in a workforce management, operations management, or HR role preferred but not required* Previous hospitality, amusement park, food and beverage, theme park, or tourism experience a plus **Language:** Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. **Requirements:** * Must be at least 18 years of age to comply with Iowa Child Labor Laws* Ability to work flexible schedule, including evenings, weekends, and holidays* Must have reliable transportation to and from your scheduled shift* Ability to comply with all uniform policies* Must be proficient in Microsoft Outlook, Excel, Word, and Power Point.* Previous experience with Power BI, Quinyx, or other Workforce Management software a plus* Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner* Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.* Must possess strong written and verbal communication skills* Must possess strong attention to detail and problem-solving abilities* Ability to follow direction, multi-task, and work as part of a team as well as independently **Physical Requirements:** * Ability to remain seated and sedentary for extended periods of time, while using a computer* Ability to stand or walk for long periods of time throughout the workday* Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders* Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more **Working Conditions:** * This role will be primarily based in an office setting with frequent interaction with other outdoor park locations* Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions* Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments Working at Adventureland is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Adventureland host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! **Team member benefits:**Adventureland Perks & Benefits: * Flexible schedule* Ability to cross-train and learn unique skills across various departments* Free admission to Adventureland Theme Park/Waterpark and Select Entertainment parks on your days off* Invitations to exclusive company-sponsored host events throughout the seasonWe’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Adventureland. Apply today! Do not miss the chance to spark your career now! Do not miss the chance to spark your career now!