Adventureland Park 2027 - Security Agent (Days)

0911 Festival Fun Parks, LLC; Altoona (IA); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Free park admission to Adventureland

Cross-training across departments

Descripción de la vacante

Adventureland Park in Altoona, IA is seeking a Security Agent for day shifts. You will enforce park rules, monitor safety, conduct bag checks, and respond to emergencies to keep guests and hosts safe.

Requirements include a high school diploma or GED plus 1+ year security experience; fluency in English is required with bilingual skills a plus. A flexible schedule including evenings, weekends, and holidays is expected.

Formación

• High School diploma or GED or equivalent; equivalent work experience considered.
• 1+ year of security or related experience preferred.
• Fluent English reading/writing/speaking; Spanish or other bilingual skills are a plus.

Responsabilidades

• Enforce all park rules and regulations.
• Monitor assets to ensure guest and host safety.
• Maintain vigilance during park hours and report issues promptly.
• Conduct bag checks to prevent prohibited items.
• Ensure compliance with company policies to create a safe environment.
• Monitor guest safety and escalate conflicts to supervisors.
• Manage emergencies calmly and take control of incidents.
• Direct crowd control during emergencies.
• Observe guest behavior and intervene before issues escalate.
• Communicate clearly with park departments.
• Answer calls and assist safety responses including alarms.
• Use access control, CCTV, and other monitoring systems.
• Perform other duties as assigned.

Conocimientos

Attention to detail

Problem solving

Customer service

Communication

English fluency

Educación

High School diploma or GED

Equivalent work experience

Herramientas

CCTV systems

Radio communication

Electronic card access

Motorized vehicle operation

Descripción del empleo

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality. As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Security Agents are responsible for maintaining a safe environment for guests and hosts. The perfect candidate should have an eye for detail, a knack for problem‑solving, and an ability to remain calm in stressful situations.

We are currently looking for a: Adventureland Park 2027 - Security Agent (Days)

Roles & Responsibilities

• Enforce all Park rules and regulations
• Monitor Park assets with intent to ensure the safety of all our guests and hosts
• Maintain constant vigilance while the park is operating to identify any potential issues or safety concerns; communicate any potential issues to other departments and/or leadership in a timely manner
• Conduct bag checks to prevent prohibited items from entering the park
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Monitor guest safety and communicate conflicts to supervisors on duty
• Take control of emergency and intense situations while remaining calm
• Professionally manage crowd control during emergency situations
• Continuously monitor guest behaviors and attempt to curtail any potential situations before they escalated further
• Exercise clear and concise communications with all park departments
• Answer phone calls, providing pleasant and helpful phone contact for staff and the public. Assist in safety prevention efforts, including responding to all safety calls, fire alarms, and emergencies
• Utilize electronic card access, closed circuit television, and other audio/visual monitoring systems, monitors and supervises the response to all reports or irregular conditions, including the unauthorized entry of persons or vehicles to protected buildings and areas, breaches of perimeter security or any other suspicious activities occurring on the property
• All other duties as assigned by leadership

Education and Experience

• High School diploma, GED, or equivalent; Equivalent work experience will also be considered
• 1+ year of previous security or related experience highly desired
• Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus

Requirements

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must be able to work third shift (overnight) if the park security operates on a 24-hour schedule
• Must have reliable transportation to and from your scheduled shift
• Must possess a valid driver’s license and a good driving record
• Ability to safely and efficiently operate motorized vehicles and equipment
• Ability to comprehend and carry out verbal and written instructions
• Ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs
• Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner
• Ability to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices
• Ability to professionally and calmly deal with stressful and/or tense situations
• Ability to collaborate with other hosts, external first responders, and emergency personnel during emergency situations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to maintain certifications as required by assignment

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to remain sedentary for extended periods of time, while using a computer/camera equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Must have good visual acuity, night vision, and peripheral vision.
• Ability to see details of objects that are more than a few feet away

Working Conditions

• This role will be based in both an office setting as well as frequent exposure to all other indoor and outdoor park environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to dark environments, particularly during midnight shift
• Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
• Subject to frequent interruptions and requests that may require reprioritization of activities

Team Member Benefits

Working at Adventureland is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Adventureland host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Adventureland Perks & Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Adventureland Theme Park/Waterpark and select parks on your days off
• Invitations to exclusive company-sponsored host events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Adventureland.

We're not just in the attractions business; we’re in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career