Adventureland Park 2027 - Retail Host (Ages 18+)

0911 Festival Fun Parks, LLC; Altoona (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Cross-train across departments

Free park admission

Employee events

Job summary

Adventureland Theme Park seeks friendly seasonal retail team members to welcome guests, upsell merchandise, and operate POS systems across its park locations. You’ll help guests choose products, promote ongoing promotions, and maintain tidy, safe shops while delivering memorable service.

Previous retail experience helps but is not required. Flexible availability including nights, weekends, and holidays is expected as part of a fun, guest-focused team.

Qualifications

• Must be at least 16 years old per Iowa Child Labor Laws.
• Flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to shift.
• Exceptional customer service and problem-solving attitude.
• POS experience and PCI compliance is a plus.

Responsibilities

• Welcome and greet guests as they enter retail locations.
• Assist guests with questions about merchandise or souvenirs.
• Maintain knowledge of current promotions and upsell where possible.
• Operate POS equipment to finalize purchases accurately.
• Keep merchandise stocked, organized, and presentable for guests.
• Ensure retail locations are clean and safe for guests.

Skills

Exceptional customer service

Communication

POS experience

Tools

POS system

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating.

Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops.

Roles & Responsibilities

• Welcome and greet all guests with a smile as they enter retail locations
• Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs
• Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products
• Maintain knowledge of current sales and promotions; promote these events to prospective guests
• Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling
• Resolve guest concerns in a courteous and prompt manner
• Operate all POS equipment accurately to finalize all purchases
• Ensure merchandise is well stocked, organized, and presentable for our guests
• Ensure the retail locations are clean and safe for our guests
• Refold or rehang clothing items as necessary
• Assist managers and supervisors with monitoring inventory control methods
• Process and return damaged merchandise in accordance with company policies
• Operate mobile retail carts, when applicable
• Rotate food and beverage products according to department standards and in compliance with health code regulations
• Safely and properly use a step ladder to reach higher shelving
• Remain vigilant for possible theft from guests or other employees
• Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
• Report maintenance or safety concerns to a supervisor or manager in a timely manner
• All other duties assigned by leadership

Education & Experience

No education required. Previous retail experience is helpful but not required.

Requirements

• Must be at least 16 years of age to comply with Iowa Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from your scheduled shift.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Ability to positively engage with guests to promote sales and customer satisfaction.
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus.
• Ability to follow direction, multi-task, and work as part of a team as well as independently.

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday.
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to use a step ladder in a safe and proper manner.
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more.

Working Conditions

This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments.

Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions.

Some exposure to dust and chemical cleaning agents.

Team member benefits: Adventureland Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Adventureland Theme Park/Waterpark and select parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

Working at Adventureland is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Adventureland employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Adventureland.

We're not just in the attractions business; we're in the people business-and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career.