Adventure Guide - Leadership Track

Workstream; Indianapolis (IN); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Flexible scheduling

Commission Program

Tips

On demand pay

Unlimited admission

Discounted merchandise and tickets

EAP

Referral bonuses

Employee reward programs

401(k)

Job summary

Go Ape is hiring Outdoor Adventure Guides at the Indianapolis location. In this role, you will lead guests through treetop courses, provide safety briefings, and guide ground activities while maintaining high safety standards.

No prior experience required, but customer service and strong communication help. Pay is hourly with flexible scheduling; benefits include opportunities to advance into lead roles and participate in training.

Qualifications

• Customer service experience beneficial.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations with composure.

Responsibilities

• Conduct safety briefings and monitor participants.
• Instruct participants on proper techniques for activities.
• Engage guests to ensure a friendly, inclusive atmosphere.
• Maintain course safety and assist in maintenance checks.
• Support in promoting merchandise and return incentives.

Skills

Customer service

Communication

Safety awareness

Teaching/training

Adventure enthusiasm

Job description

Seeking Adventurers Ready to Lead. Get Paid to Play — and Grow.

As a Go Ape Outdoor Adventure Guide, you'll instruct participants through our treetop adventure courses and ground-based activities, deliver exceptional guest experiences, and help us maintain the safety standards we're known for. Go Ape Eagle Creek is seeking motivated Guides who are interested in becoming a Shift Lead and other leadership roles.

Candidates for this position must be 18 years of age or older at time of hire. If under 18, please review our career site for other opportunities that may accommodate minors.

What Benefits or Perks Are Offered?

• Flexible scheduling
• Commission Program
• Tips
• On demand pay
• Unlimited admission
• Discounted merchandise and tickets
• Employee Assistance Program (EAP)
• Referral bonuses
• Employee reward programs
• 401(k)

What Are the Responsibilities of an Outdoor Adventure Guide?

Health & Safety

• Conduct pre-course safety briefings, demonstrating proper usage of safety equipment and protocols.
• Monitor participants while they navigate through treetop obstacles, ensuring compliance with safety guidelines.
• React promptly and effectively to any safety concerns or emergencies, providing assistance and support when necessary.
• Regularly inspect and maintain equipment and personal protective equipment (PPE) to guarantee its safety and functionality.

Guest Engagement

• Welcome and engage with participants, creating a friendly and inclusive atmosphere for all guests.
• Instruct participants on proper techniques for navigating zip lines and treetop obstacles, as well as other ground-based activities (axe throwing, nets course, outdoor escape room).
• Encourage and motivate individuals to overcome challenges, fostering a positive and supportive environment.
• Assist participants who may be hesitant or facing difficulties, ensuring their confidence and enjoyment throughout the course.
• Celebrate with guests after the completion of their adventure, encouraging and escalating feedback, awarding return incentives, and promoting merchandise.

Customer Service

• Provide exceptional customer service, addressing questions, concerns, and inquiries from participants.
• Offer helpful recommendations and tips to enhance the participants' experience.
• Ensure participants adhere to Go Ape policies and procedures, maintaining a respectful and enjoyable atmosphere for all.

Course Maintenance

• Participate in regular course inspections and maintenance activities to ensure a safe and clean environment.
• Report any issues or concerns regarding course elements, equipment, or facilities to the appropriate personnel.
• Assist in general site maintenance and cleanliness to uphold Go Ape's high standards.

What Are the Requirements to Be an Outdoor Adventure Guide?

• Must be 18 years of age or older at time of hire.
• No prior experience necessary, but previous customer service, guest service, instructive, teaching, safety, or recreation experience is beneficial.
• Strong communication and interpersonal skills, with the ability to connect with diverse groups of participants.
• Ability to handle challenging situations with composure.
• Must undergo and successfully complete Go Ape Adventure Guide and Internal First Aid training.
• A passion for the outdoors, adventure, and fostering a sense of community through shared experiences.

What Are the Physical Requirements to Be an Outdoor Adventure Guide?

All Outdoor Adventure Guides must have the ability to:

• Stand and walk for extended periods of time in all weather conditions.
• Lift up to 50 pounds.
• Climb ladders and stairs.
• Navigate uneven terrain.
• Meet our guest participation requirements and physically navigate Go Ape activities.
• Perform all job duties with or without reasonable accommodations.

What Is Go Ape?

Go Ape is an established outdoor adventure company offering thrilling, challenging experiences at treetop adventure courses across the country. We believe in promoting active lifestyles, connecting people with nature, and fostering a sense of camaraderie through exhilarating outdoor activities — and in growing our own leaders from within.

Pay Type: Hourly

Schedule: Flexible scheduling available, weekend availability highly desired.

Status: Variable Hour, hours based upon availability.

Location: 5855 Delong Rd, Indianapolis, IN 46254, USA

Go Ape is an EEO Employer. Applicants requiring reasonable accommodations to the application and/or interview process please email [e-mail].