Advancement Operations Director - Data & Donor Experience

ccchicagocareers; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Catholic Charities of the Archdiocese of Chicago seeks a Senior Director of Advancement Operations to partner with the VP to strengthen gift processing, donor relations, data management, and reporting. You will lead teams, drive process improvements, and ensure data integrity to support enterprise-wide financial stewardship.

You will collaborate with giving and finance teams to optimize donor experience, leverage technology, and sustain CCAC's mission-driven work for years to come.

Qualifications

• Bachelor's degree in Business Administration, Nonprofit Management, Finance, or related field.
• Minimum of 5+ years of progressive experience in development operations, advancement services, fundraising analytics, or related areas.
• Familiarity with Raiser's Edge and data reporting tools.
• Strong analytical, systems-thinking, and problem-solving skills.
• Experience leading cross-functional teams in a nonprofit or mission-driven environment.

Responsibilities

• Oversee daily operations of advancement processes, including data management, gift processing, donor relations, and reporting. Establish clear goals and process standards for efficiency and transparency.
• Maintain revenue tracking and ensure timely reconciliation with the finance system; implement controls to protect data integrity.
• Drive continuous improvement by integrating new technologies and best practices in advancement operations.
• Collaborate with vendors and external partners to align systems with donor needs and stewardship standards.
• Partner with Giving and Finance teams to reconcile data and ensure consistency across Raiser's Edge and accounting systems.
• Lead the Donor Relations, Data Management, and Gift Processing teams with clear direction and accountability.
• Develop staff through training and mentorship; promote a culture of continuous learning and high performance.

Skills

Cross-functional leadership

Data governance

Analytical thinking

Project management

Donor relations

Communication skills

Strategic planning

Budgeting

Education

Bachelor's degree in Business Administration, Nonprofit Management, Finance, or related field

Master's degree in Business Administration or related discipline

Tools

Raiser's Edge

Tableau

Power BI

CRM reporting tools

Job description

Catholic Charities of the Archdiocese of Chicago seeks a Senior Director of Advancement Operations to partner with the VP to strengthen gift processing, donor relations, data management, and reporting. You will lead teams, drive process improvements, and ensure data integrity to support enterprise-wide financial stewardship.

You will collaborate with giving and finance teams to optimize donor experience, leverage technology, and sustain CCAC's mission-driven work for years to come.