advanced technical product manager- Digital Commerce

Starbucks; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Tuition coverage via Starbucks College

Job summary

Starbucks is seeking a Senior Product Manager to own the strategic value, usability, and performance of one or more digital products. You will partner with stakeholders, design, and engineering to define problems, set measurable outcomes, and deliver customer-facing features that grow the business.

This role requires strong leadership, hands-on delivery, and a track record of shipping large-scale web-based products.

Qualifications

• Bachelor’s degree or equivalent professional experience in a relevant field.
• 7+ years delivering customer-facing technology products.
• 5+ years in digital commerce, e-commerce, or related platforms.
• Experience partnering with engineering to deliver large-scale web products.
• Experience defining both functional and non-functional requirements.
• Experience reviewing technical architecture and solution designs.
• Experience delivering API and system integrations.
• Experience with payment processing and PCI-sensitive environments.
• Experience coordinating across multiple stakeholder groups.
• Strong Agile delivery with backlog refinement and release planning.
• Excellent written and executive-level communication skills.
• Ability to influence without direct authority.

Responsibilities

• Define and align outcomes with stakeholders and establish KPIs.
• Translate strategy into clear requirements and prioritize work across teams.
• Lead feature delivery, report updates to executives, and iterate based on results.

Skills

Executive communication

Cross-functional leadership

Agile delivery

Requirements gathering

Stakeholder management

Problem solving

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related discipline

Tools

Shopify

Shopify Plus

CyberSource

Adyen

Stripe

Braintree

Signifyd

Riskified

Job description

Now Brewing – Senior Product Managers! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Senior Product Manager, you’ll assume end-to-end responsibility for the strategic value, usability, and performance of one or more digital products. You’ll partner closely with business stakeholders, design, and engineering to define problems, set measurable outcomes, manage tradeoffs, and deliver customer-facing features that improve experiences and grow the business.

As a Product Manager, you will…

• Define and align outcomes by partnering with stakeholders to clarify problems, set business and UX goals, and establish target KPIs and measurement plans.
• Translate strategy into buildable work by creating clear requirements (epics/user stories/techno-functional specs), defining success criteria, and managing prioritization across multiple deliverables and cross-team dependencies.
• Drive execution and learning by leading feature delivery, communicating updates (including executive-ready content), running feature readouts with insights, and iterating based on results.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related discipline, or equivalent professional experience.
• 7+ years of technical product management, technical program management, or related experience delivering customer-facing technology solutions.
• 5+ years of experience supporting digital commerce, e-commerce, retail technology, or related commerce platforms.
• Experience partnering with engineering teams to deliver large-scale web-based products and services.
• Experience defining both functional and non-functional requirements.
• Experience reviewing technical architecture and solution designs.
• Experience delivering complex API and system integration initiatives.
• Experience working with payment processing platforms, fraud prevention technologies, or PCI-sensitive environments.
• Experience coordinating initiatives across multiple stakeholder groups and technology organizations.
• Strong Agile delivery experience including backlog refinement, user story development, and release planning.
• Excellent written, verbal, and executive-level communication skills.
• Demonstrated ability to influence and drive alignment without direct authority.

Preferred Qualifications

• Shopify or Shopify Plus experience.
• Direct-to-consumer (DTC) commerce platform experience.
• Marketplace commerce experience, including platforms such as TikTok Shop, Meta Shop, Amazon Marketplace, Walmart Marketplace, or similar ecosystems.
• Experience integrating commerce platforms with marketing technology solutions.
• Experience supporting subscription-based commerce products.
• Experience with payment platforms such as CyberSource, Adyen, Braintree, Stripe, Chase, or similar technologies.
• Experience with fraud and risk management platforms such as Accertify, Signifyd, Riskified, or similar solutions.
• Experience collaborating with Enterprise Architecture and Cybersecurity organizations.
• Experience working with external technology vendors, implementation partners, or systems integrators.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258.