advanced technical product manager- Salesforce (Nashville, TN)

Starbucks Corp.; Nashville (TN); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

401(k) retirement plan with company 
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Job summary

Starbucks Corp. is seeking a Senior Technical Product Manager to own end-to-end value, usability, and performance of key digital products. You will partner with stakeholders, design, and engineering to define problems, set outcomes, and deliver customer-facing features that grow the business.

You will influence roadmaps, write requirements, and manage prioritization across multiple teams while applying AI and automation within enterprise products to improve experiences.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 7+ years delivering complex products in a technology environment.
• 5+ years using analytics/optimization tools to inform product planning.
• 5+ years partnering with design and engineering to deliver customer-facing features, including roadmaps/backlogs and user stories.
• 3+ years experience with Salesforce Platform & architecture, data models, and out-of-the-box features.
• 5+ years of SaaS platform capabilities focus on stability, performance, and continuous improvement.
• Experience applying AI and automation within enterprise products, from identifying use cases to measuring outcomes.

Responsibilities

• Define and align outcomes with stakeholders and set KPIs and measurement plans.
• Translate strategy into clear requirements and manage prioritization across deliverables.
• Lead feature delivery, communicate updates, and iterate based on results.

Skills

Analytics tools

Roadmaps/backlogs

Stakeholder collaboration

Salesforce Platform

AI and automation

Agile methodologies

Education

Bachelor’s degree

Master’s degree / MBA

Tools

Sales Cloud

Service Cloud

Experience Cloud

B2B Commerce

Job description

Overview

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Senior Technical Product Manager, you’ll assume end-to-end responsibility for the strategic value, usability, and performance of one or more digital products. You’ll partner closely with business stakeholders, design, and engineering to define problems, set measurable outcomes, manage tradeoffs, and deliver customer-facing features that improve experiences and grow the business.

Responsibilities

• Define and align outcomes by partnering with stakeholders to clarify problems, set business and UX goals, and establish target KPIs and measurement plans.
• Translate strategy into buildable work by creating clear requirements (epics/user stories/techno-functional specs), defining success criteria, and managing prioritization across multiple deliverables and cross-team dependencies.
• Drive execution and learning by leading feature delivery, communicating updates (including executive-ready content), running feature readouts with insights, and iterating based on results.

Qualifications

• Bachelor’s degree (or equivalent experience in a related field)
• 7+ years delivering complex products in a technology environment
• 5+ years using analytics/optimization tools to inform product planning and prioritization
• 5+ years partnering with design and engineering to deliver customer-facing features, including building roadmaps/backlogs and writing/refining user stories
• 3+ years experience and understanding of the Salesforce Platform & architecture (Sales Cloud, Service Cloud, Experience Cloud, B2B Commerce), data models, commerce out of the box features and capabilities
• 5 years of experience managing SaaS platform capabilities with a focus on stability, performance, operational excellence, and continuous improvement
• Experience applying AI and automation within enterprise products, from identifying use cases to defining requirements and measuring outcomes

Preferred Qualifications

• Master’s degree / MBA
• Strong knowledge of Agile development practices, methodologies, and tools
• Technical knowledge of web and mobile applications (and comfort collaborating deeply with engineering)
• Proven ability to influence without authority, communicate clearly, and balance multiple priorities in a fast-paced environment

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Equal Opportunity Employment

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or 1(888) 611‑2258.