Advanced Systems Technician Lead

Bay Alarm Company; Petaluma (CA); On-site; USD 55,000 - 62,000; Full time

Job summary

Bay Alarm Company is seeking an Advanced Systems Technician Lead in Petaluma, CA to oversee large branch projects and mentor entry to mid-level technicians. You will work hands-on installing complex security systems, from burglar and fire to CCTV, while ensuring quality and adherence to standards.

Responsibilities include coordinating with Operations, Branch, and Sales, providing design and labor estimates, and delivering weekly progress updates.

Qualifications

• 5 years industry experience
• NICET certification, Blue Card, or other advanced Bay University certifications
• Management or other Supervisor training preferred
• Navigate and basic use Excel spreadsheets.

Responsibilities

• Install complex burglar, fire, card access, and CCTV systems and explain installation to customers.
• Collaborate with Operations, Branch, and Sales Managers throughout all phases of a project (pre-sales through completion, post-installation 30 days).
• Provide technical design support, including parts and equipment information to Sales Representatives.
• Provide accurate labor estimates to compete for new sales in a competitive market.
• Oversee large branch projects to ensure work meets Bay Alarm Standards and codes.
• Mentor, train, and support technicians to accelerate their skill sets and career paths.
• Lead team of technicians to ensure productivity and comply with labor estimates.
• Provide weekly updates and current status of all projects in progress.
• Motivate and direct team, offer training as needed.
• Communicate with customers and manager on project status weekly.
• Conduct field surveys for proper equipment use when required.
• Handle miscellaneous projects and duties as assigned.

Skills

Team leadership

Project coordination

Customer service

Education

NICET certification

Blue Card

Bay University certifications

Tools

Excel

Job description

$40.00 - $45.00/Hourly + Quarterly Bonus

Description

Position Summary:

Advanced Systems Technician Lead is an experienced security/fire alarm technician who will be responsible to oversee large branch projects. This role will work directly on these projects and be responsible for the hiring, mentoring, training, and productivity of selected entry to mid-level technicians for projects. This individual will be responsible for adherence to company quality and installation standards.

Job Duties:

• Work side by side with your team to install complex burglar, fire, card access, and CCTV security systems, and explain installation to customers.
• Collaborate with Operations, Branch, and Sales Managers throughout all phases of a project (pre-sales through completion, post-installation 30 days)
• Offer technical support for the system design, including providing parts and equipment information to the Sales Representative.
• Provide accurate labor estimates in order to compete for new sales in a competitive market.
• Oversee large branch projects to ensure work is in accordance with Bay Alarm Standards and relevant codes.
• Mentor, train, and support team technicians in order to help accelerate their skill set and career path.
• Lead your team of technicians to ensure productivity and efficiencies are met, or exceed, as compared to your initial labor estimate.
• Provide weekly updates and current status of all projects that are in progress.
• Motivate, lead, create training and provide direction to your team.
• Work well with others in a professional manner (internal and external customers, or other trades).
• Deliver the highest level of customer service for large projects that are your responsibility.
• Good written and verbal communication skills
• Promptly prepare a design-build parts list (goal within 48hrs) for Sales Representatives developing security or fire alarm systems proposals.
• Work in a fast-paced, high-stress environment.
• Communicate with direct manager and customer on project status on a weekly basis.
• If required, gather further information for the design and conduct field surveys for proper equipment use.
• All other miscellaneous projects and duties as assigned.

Education & Experience:

• 5 years industry experience
• NICET certification, Blue Card, or other advanced Bay University certifications
• Management or other Supervisor training preferred
• Navigate and basic use Excel spreadsheets.

WHAT HAVE YOU GOT TO LOSE? We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match. Bay Alarm also offers outstanding promotional opportunities, mileage reimbursement, or a company vehicle with potential take-home privileges, and a well-established company to stand behind.

Final applicant must have a valid driver's license and a clean driving record. Must have the ability to pass a pre-employment background check and drug screen.

Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching

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This Company is an EqualOpportunity Employer, and does not discriminate on the basis of race, gender,ethnicity, religion, national origin, age, disability, veteran status, or onany other basis prohibited by law. Information on race, gender and nationalorigin will only be used for statistical and recordkeeping purposes and willnot be used in making any employment decisions. All information provided willbe kept separate from your expression of interest. Providing this informationis strictly voluntary, and you will not be subjected to any adverse action ortreatment if you choose not to provide this information. If you do not chooseto answer these questions, we ask that you select "Decline toIdentify" for each question. Thank you for your voluntary cooperation.