Advanced Software Engineer

Light & Wonder, Inc; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

Light & Wonder, Inc. in Las Vegas, NV seeks a senior technical support and software developer to resolve complex issues, design and test code, and advance our data-driven gaming platforms.

You will work across engineering teams, optimize ETL processes, and contribute to knowledge base updates. Ideal candidates have a Master’s degree in a related field and strong SQL/BI tooling experience, including Tableau and SharePoint.

Qualifications

• Master’s degree or foreign equivalent in Computer Information Systems or related field.
• Functional knowledge of MSBI Stack (SSIS/SSAS/SSRS) and SQL Server performance tuning.
• Experience with Tableau Server Administration, dashboards, ETL, and data warehousing.

Responsibilities

• Provide prompt resolution to support-related issues and develop/test code integrated into software products.
• Troubleshoot customer and employee technical problems and determine hardware/software/procedural causes.
• Maintain knowledge base and document system methodologies and changes.
• Collaborate with engineers on software architecture, coding standards, and best practices.
• Mentor teammates and review colleagues' work to ensure quality.

Skills

MSBI Stack (SSIS/SSAS/SSRS)

SQL Server

Tableau Administration

Tableau Dashboards

ETL & Data Warehousing

C# / .NET

JSON

RabbitMQ

NGINX

Casino Gaming domain

Education

Master’s Degree in Computer Information Systems or related field

Tools

SharePoint

Job description

Corporate: Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Position Summary

Responsible for providing prompt resolution to all support-related issues that include developing, designing, and testing code integrated into software products. Specific duties include the following: Provide technical system resolutions to customer issues. Support and troubleshoot customer and employee technical problems to determine if the problem is hardware, software, or procedural. Provide customer satisfaction through timely technical support responses with efficient resolutions. Follow up with customers, provide regular updates and see all system issues are thoroughly resolved. Maintain and update knowledge base on a regular basis to keep up with technology innovations. Maintain a thorough understanding of system and product methodology and technical functionality of systems. Utilize excellent customer service skills to defuse difficult customer situations and exceed customer expectations through efficient services. Recommend procedure modifications or improvements based on client business needs and systems. Continually build on knowledge of help desk procedures, products and services. Utilize technical knowledge to write and complete software tasks and projects. Research new technologies and incorporate them into new systems and products. Test, integrate, write, troubleshoot, and debug software applications on client sites. Responsible for the architecture and implementation of critical software components and games. Continuously implement company standards and apply design principals and patterns to develop robust software. Work closely with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and technical system related issues. Work as team mentor in a multi-person development team. Review and verify the work of engineers, designers, or technicians.

Qualifications

Master’s Degree (or foreign equivalent) in Computer Information Systems or related field. Must have functional knowledge of the following: MSBI Stack including SSIS, SSAS, SSRS, SharePoint Advanced scripting for T-SQL stored procedures, performance tuning of complex, high-volume queries and Administrative experience in SQL Server Tableau Server Administration and Tableau Dashboards design Developing ETL, Data Marts, Datawarehouse, reports, dashboards and KPIs .NET, C#, JSON, RabbitMQ, NGNX Casino Gaming domain. Employer will accept any suitable combination of education, training or experience.

Employer: LNW Gaming, Inc. Job location: Las Vegas, NV - Onsite within Clark County.

Light & Wonder, Inc. is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices.