Advanced Service Account Manager, Insourcing

Taylor; Dayton (OH); On-site; USD 50,000 - 60,000; Full time

Job summary

Taylor Corporation in Dayton, OH is hiring an Advanced Service Account Manager, Insourcing to drive TAP opportunities across accounts and optimize insourcing initiatives. You will partner with Sales and Customer Service to influence purchasing decisions and expand TAP adoption.

The role requires 5+ years in account management and a strong background in promotional products, with proficiency in Salesforce/Tableau/Power BI. Travel up to 20% is expected.

Qualifications

• 5+ years in account management, sales support or customer service in promotional products.
• Strong understanding of promotional products, decorated apparel, e-commerce storefronts, and insourcing initiatives.
• Proven ability to influence stakeholders, coach teams, and drive revenue growth.
• Excellent analytical, communication, presentation, and cross-functional collaboration skills.
• Experience with Salesforce, Tableau, Power BI or similar reporting tools preferred.
• Willingness to travel up to 20%.

Responsibilities

• Identify insourcing opportunities and prioritize across assigned accounts.
• Develop strategies to increase TAP utilization, reduce external spend, and expand product categories.
• Review sales activity, quoting trends, and purchasing behavior to uncover revenue opportunities.
• Partner with Sales and Customer Service to influence purchasing toward TAP solutions.
• Track insourcing progress and revenue impact against goals.

Skills

Account management

Sales support

Customer service

Promotional products

Influence & coaching

Travel up to 20%

Tools

Salesforce

Tableau

Power BI

Job description

Pompano Beach, FL - ComplyRight, Inc.

Amsterdam, NY - Taylor Promotional Products Inc.

Dayton, OH - Taylor Corporation

Full time

R29720

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity:

Taylor Corporation is looking for a Advanced Service Account Manager, Insourcing to join their team!

Work Authorization:

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Key Responsibilities

Revenue Growth & Insourcing

• Identify, prioritize, and execute TAP (Taylor Advantage Products) insourcing opportunities across assigned accounts.
• Develop account-level strategies to increase TAP utilization, reduce external vendor spend, and expand product categories.
• Review sales activity, quoting trends, and purchasing behavior to uncover revenue opportunities.
• Partner with Sales and Customer Service to influence purchasing decisions toward TAP solutions.
• Track and communicate insourcing progress, revenue impact, and performance against goals.

TAP (Taylor Advantage Products) Product Expertise

• Serve as a primary expert on TAP products, capabilities, competitive advantages, inventory strategies, and new launches.
• Promote TAP-first selling behaviors and recommend product substitutions or vended-to-TAP conversions.
• Collaborate with Product Merchandising and Operations to address product gaps and identify future opportunities.

Coaching & Team Enablement

• Train and mentor Customer Service, Account Managers, Program Coordinators, and Sales teams on TAP products and insourcing best practices.
• Create simple reference materials, playbooks, and coaching content to improve adoption and consistency.
• Act as an escalation resource for TAP-related product questions and strategic account opportunities.
• Share successes, best practices, and lessons learned to strengthen organizational knowledge.

Strategic Account Management & Execution

• Build strong relationships with stakeholders and decision-makers to support account growth.
• Analyze account performance, spending patterns, product mix, risks, and conversion opportunities.
• Coordinate with cross-functional teams to execute TAP initiatives and improve the customer experience.
• Maintain visibility to pipeline opportunities and follow through on revenue-generating activities.
• Provide leadership with insights and recommendations to expand TAP adoption and improve profitability.

You Must Have:

• 5+ years of account management, sales support, customer service, and promotional products industry experience.
• Strong understanding of promotional products, decorated apparel, e-commerce storefronts, and insourcing initiatives.
• Proven ability to influence stakeholders, coach teams, and drive revenue growth.
• Strong analytical, communication, presentation, and cross-functional collaboration skills.
• Experience with Salesforce, Tableau, Power BI, or similar reporting tools preferred.
• Ability to travel up to 20%

Core Competencies:

• Strategic thinking and revenue growth mindset
• Product expertise and TAP-first consultative selling
• Coaching, influence, and cross-functional collaboration
• Customer focus, accountability, and data-driven decision making

The anticipated annual salary range for this position is $50,000-$60,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family.

Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor.

If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.