Advanced Product Sales

Vail Resorts; Peninsula (OH); On-site; USD 30,000 - 37,000; Part time

Benefits offered by this job

Free employee passes

Employee discounts

401(k) Retirement Plan

Employee Assistance Program

Training & development

Referral Program

Job summary

Vail Resorts in the Akron area is hiring for winter 2026/27 for seasonal roles in guest services to help guests plan epic mountain adventures. Starting wage ranges from $22.00 to $26.88 per hour, with perks including free passes, discounts, and wellness benefits.

Join a team that delivers information and sales for resort attractions, lift passes, and services, while maintaining a clean workstation and providing exceptional guest service in a dynamic mountain environment.

Qualifications

• High School Diploma or GED required.
• Experience in customer service or ticket sales preferred.
• Fluent English communication required.
• Flexibility to work indoors and outdoors.

Responsibilities

• Provide information and facilitate the sale of resort attractions and services including fulfillment and delivery.
• Utilize POS system to create or update customer profile records, process discounts and payments, administer exchanges and returns, provide change and receipts.
• Complete POS audits daily and at the end of shift.
• Communicate professionally by phone, email, and in person with travel partners, properties, tour operations corporate visitors, guests, and other groups.
• Maintain up-to-date knowledge on resort products, policies, and operations to meet guests' needs, coordinating with other departments as necessary.
• Maintain a clean, well-stocked, and organized workstation.
• Other duties as assigned.

Skills

Customer service

Communication skills

Fluent English

Education

High School Diploma or GED

Tools

POS system

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re‑discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Service is the foundation of everything we stand for at Vail Resorts and our Product Sales team is no exception in creating this experience of a lifetime. Through facilitating the sale of tickets to our many resort services such as lift passes, lessons, childcare and more, our friendly agents shine as the key to epic adventures for our guests

Job Specifications

Starting Wage: $22.00/hr - $26.88/hr

Employment Type: Winter Seasonal 2026/2027

Minimum Age: At least 18 years of age

Housing Availability: No

Job Responsibilities

Provide information and facilitate the sale of resort attractions and services including fulfillment and delivery

Utilize POS system to create or update customer profile records, process discounts and payments, administer exchanges and returns, provide change and receipts

Complete POS audits daily and at the end of shift

Communicate professionally by phone, email, and in person with travel partners, properties, tour operations corporate visitors, guests, and other groups

Maintain up to date knowledge on resort products, policies, and operations to meet the needs of guests, coordinating with other departments as necessary

Maintain a clean, well‑stocked, and organized workstation

Other duties as assigned

Job Requirements

High School Diploma or GED Equivalent

Experience working in customer service or ticket sales preferred

Flexibility to work both inside and outside with exposure to the elements

Must be able to communicate fluently in English

Ability to work a flexible schedule including nights, holidays, and weekends

Ability to stand or sit for extended periods of time

Ability to lift up to 25lbs

The expected pay range is$22.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Nearest Major Market: Akron Nearest Secondary Market: Cleveland

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.