Advanced Practice Director, Inboxology, Enterprise

Intermountain Healthcare Inc.; Salt Lake City (UT); On-site; USD 79,000 - 122,000; Full time

Job summary

Intermountain Health is seeking an Advanced Practice Registered Nurse (APRN) and Nurse Practitioner (certified) to provide virtual clinical support across primary care clinics via Inboxology. The role collaborates with RNs, MAs, clinic teams, and providers to deliver timely patient care.

Responsibilities include clinical assessment, guidance, and management of patient concerns escalated through Inboxology workflows, virtual visits, and participation in quality improvement initiatives.

Qualifications

• Requires current state APRN license and NP certification.
• Masters degree preferred from an accredited institution.

Responsibilities

• Provide clinical assessment, guidance, and management for patient concerns escalated through Inboxology workflows.
• Support timely resolution of patient advice requests, symptoms, medication-related needs, and other clinical inquiries.
• Conduct virtual visits to improve patient access and support care delivery.
• Collaborate with Inboxology RNs, MAs, and primary care providers to deliver coordinated care.
• Use clinical judgment to determine next steps, including treatment recommendations, follow-ups, or escalation when needed.

Education

Master's degree

APRN license

Nurse Practitioner credentialing

BLS Certification

Job description

Job Description:The Inboxology APP serves as a virtual extension of primary care clinics, supporting timely patient access, clinical decision-making, and provider inbox management. Working collaboratively with Inboxology RNs, MAs, clinic teams, and primary care providers, the APP helps patients receive the right care at the right time while improving efficiency and reducing administrative burden on providers.The role provides virtual clinical support across multiple primary care clinics through patient advice management, symptom evaluation, virtual care encounters, and other clinical workflows as defined by the Inboxology program.Provide clinical assessment, guidance, and management for patient concerns escalated through Inboxology workflows.Support timely resolution of patient advice requests, symptom concerns, medication-related needs, and other clinical inquiries.Conduct virtual visits as appropriate to improve patient access and support care delivery.Collaborate with Inboxology RNs, MAs, primary care providers, and clinic teams to deliver coordinated, patient-centered care.Utilize clinical judgment to determine appropriate next steps, including treatment recommendations, follow-up, or escalation when needed.Participate in workflow optimization, quality improvement initiatives, and program development efforts.Support Inboxology goals related to patient access, patient experience, provider satisfaction, and operational efficiency.Minimum QualificationsCurrent state license as an Advance Practice Registered Nurse (APRN).- and -Certification as a Nurse Practitioner (Credentialing requirement).- and -Eligible for State Controlled Substance License II through V.- and -Eligible for Federal DEA Certificate II through V.- and -BLS Certification for Healthcare Providers.- and -Other certification as required (e.g. ACLS, PALS, TNCC, NRP).Preferred QualificationsMasters degree. Education must be obtained from an accredited institution. Degree will be verified.Applicable certification from a recognized certifying organization such as American Nursing Credentialing Center (ANCC) or the American Academy of Nurse Practitioners.Applicable experience as defined by position leadershipOngoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.- and -Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.- and -Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.- and -Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.- and -Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc).- and -May be expected to stand in a stationary position for an extended period of time.Location:Key Bank TowerWork City:Salt Lake CityWork State:UtahScheduled Weekly Hours:12The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$57.33 - $88.47We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.