Advanced Patient Service Representative - Full Time Mercy Saint Robert Clinic

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Saint Robert (MO); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

Mercy Hospital St. Louis is seeking an Advanced Patient Services Representative to support clinic operations, handle patient interactions, and deliver outstanding customer service.

The role requires strong communication, attention to detail, confidentiality, and the ability to manage multiple administrative tasks with professionalism. A collaborative team environment and opportunities to contribute to patient care coordination are offered.

Qualificações

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail in entering patient information, scheduling, and processing documentation.

Responsabilidades

• Manage patient interactions and administrative tasks to support clinic operations.
• Provide exceptional customer service to patients and visitors.
• Assist with scheduling, billing, and documentation with accuracy and confidentiality.
• Communicate effectively with healthcare professionals and staff under pressure.
• Escalate complex issues to appropriate personnel when needed.

Conhecimentos

Medical terminology

Verbal & written communication

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability

Problem resolution

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Job Description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details

Minimum Qualifications

Education

High school diploma or equivalent.

Experience:

Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge And Abilities

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
• Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.