Advanced Medical Support Assistant

Veterans Health Administration; Town of Pine Plains (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

The Veterans Health Administration Eastern Dutchess VA Clinic seeks an Advanced Medical Support Assistant to join the Health Administration team. The role coordinates with the patient care team to review clinic utilization using reports and ensures clinic setup supports patient access and care delivery.

Applicants may be tentatively selected if educational requirements are not yet met, but final hire is contingent on meeting all criteria and completing the GS-06 qualification standards.

Qualifications

• High school diploma or GED or equivalent certification as required.
• One year of creditable experience equivalent to the next lower grade.
• GS-06 grade determination and required qualifications for Medical Support Assistant (Advanced).

Responsibilities

• Coordinate with the patient care team to review clinic utilization using reports.
• Monitor clinic setup and adjust to support patient access and care delivery.
• Communicate with clinicians and staff to ensure timely scheduling and patient flow.

Skills

Advanced health care scheduling

Interdisciplinary coordination

Medical terminology

Communication with clinicians

Prioritization & organization

Education

High school diploma or GED

Job description

The Health Administration team located in Eastern Dutchess VA Clinic is seeking an Advanced Medical Support Assistant to join the team. The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensures that the clinic setup is closely monitored to effectively support the needs of the clinic and makes any necessary adjustments.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: Medical Support Assistant (Advanced), GS-06.

Experience. One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs).

In addition to the experience above, the candidate must demonstrate the following KSAs:

• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Preferred Experience:

One year of scheduling experience preferred.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements:

See VA Directive and Handbook 5019.

The full performance level of this vacancy is GS06. The actual grade at which an applicant may be selected for this vacancy is GS-06.