Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; San Francisco (CA); In loco; USD 60.000 - 76.000; Tempo pieno

Descrizione del lavoro

The U.S. Department of Veterans Affairs seeks an AM—Advanced Medical Support Assistant (GS-6) to support physicians, nurses, and care teams in a VA medical facility. The role involves clerical and administrative tasks essential to patient care and care access.

Applicants may be referred before all qualifications are met, with hiring contingent on meeting requirements. Candidates must demonstrate KSAs including collaboration across disciplines, prioritization, effective communication, and

Competenze

• Ability to collaborate and communicate with a wide range of medical clinicians to accomplish team goals.
• Ability to independently set priorities and organize work to meet deadlines.
• Ability to communicate tactfully and effectively with internal and external customers.
• Advanced knowledge of the health care process related to access to care.
• Advanced knowledge of policies affecting multidisciplinary care and patient flow.
• Advanced knowledge of medical terminology.

Mansioni

• Provide clerical and administrative support to physicians, PAs, nurses, and other patient-care staff.
• Assist with scheduling, patient communications, and data reporting to support care delivery.
• Coordinate with interdisciplinary teams to ensure timely access to care and accurate patient information.

Conoscenze

Team collaboration

Prioritization

Multichannel communication

Care access knowledge

Medical terminology

Descrizione del lavoro

The Patient Aligned Care Team Advanced Medical Support Assistant (PACT AMSA) is responsible for a range of clerical and administrative duties that demonstrate the advanced level of the MSA. AMSAs perform a variety of support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide patient care. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Advanced Medical Support Assistants must be proficient in spoken and written English in accordance with VA Policy.

Creditable Experience

Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.

Quality of Experience. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting] at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time.

Part-Time Experience. Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship to the full-time workweek. For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Advanced Medical Support Assistant, GS-6

Experience

One year of experience equivalent to the GS-5 grade level.

Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate all of the KSAs below:

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-6.

Physical Requirements: See VA Directive and Handbook 5019.