Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Reno (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

US Department of Veterans Affairs' Sierra Nevada Health Care System is seeking an Advanced Medical Support Assistant (AMSA) to support eligibility, scheduling, provider interaction, and customer service within the Community Care program serving veterans across care settings.

This GS-6 level role requires prior clerical experience or education, strong communication, and familiarity with Microsoft Office; a one-year college or higher is preferred.

Qualifications

• Six months experience of clerical, office, customer service, or other administrative work.
• One year above high school or equivalent.
• Experience/Education combination acceptable.
• May qualify under Grandfathering Provision if applicable.

Responsibilities

• Perform a full range of duties related to eligibility, preferences, scheduling, provider interaction, and customer service.
• Interact with medical clinicians and patients within the Community Care Program across settings.
• Support access to care and patient flow through scheduling and referrals.

Skills

Communication

Customer service

English proficiency

Microsoft Office

Outlook

Teams

Excel

Word

SharePoint

Education

One year above high school

Tools

Microsoft Office

Outlook

Teams

Excel

Word

SharePoint

Job description

Advanced Medical Support Assistant (AMSA)

The Advanced Medical Support Assistant (AMSA) is assigned to the VA Sierra Nevada Health Care System (VASNHCS) Community Care (CC) Service to perform a full range of duties related to eligibility, preferences, scheduling, provider interaction, and customer service. The Community Care Program serves eligible Veteran populations through community providers in a variety of patient care settings such as emergent, inpatient, outpatient, and extended care.

Basic Requirements

• United States Citizenship: (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).
• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
• Experience: Six (6) months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position, OR;
• Education: One (1) year above high school, OR;
• Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

(May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation [only applicable to current VHA employees who are in this occupation and meet the criteria).

You will be rated on the following Knowledge, Skills, and Abilities based on your application for this position: Please make sure that each is addressed in detail in the body of your resume.

GS-6 Grade Determinations:

In addition to the Basic Requirements for employment listed above, the following education and experience criteria must be met when determining the grade of candidates for Advanced Medical Support Assistant GS-6:

Experience: One year of specialized experience equivalent to the MSA GS-5 grade level.

1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
4. Advanced knowledge of the technical healthcare process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient healthcare portals as it relates to access to care.
5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Preferred Experience:

• 1 year experience navigating electronic medical records system.
• 1 year experience providing customer service to internal and external customers in the healthcare field.
• Familiarity with medical terminology.
• Familiarity with Microsoft Office programs, to include Outlook, Teams, Excel, Word, and SharePoint.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements:

This is primarily a sedentary position. See VA Directive and Handbook 5019