Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; North Platte (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Nebraska seeks an Advanced Medical Support Assistant (AMSA) specializing in Outpatient Services Scheduling to facilitate patient access, scheduling, and data collection, applying clinic access principles.

The AMSA will handle scheduling, processing electronic orders and consults, and maintaining patient information within the EMR, while delivering professional customer service and ensuring accuracy in medical terminology.

Responsibilities

• Serve as the initial point of contact for units, clinics and patients, handling inquiries and guiding them to appropriate services.
• Schedule patient appointments and coordinate follow-ups using clinic access principles.
• Review and respond to electronic orders and consults; monitor status in the electronic medical record and related systems.
• Perform data entry and update demographics, insurance information and patient processing in medical systems.

Job description

The Advanced Medical Support Assistant (AMSA) with Outpatient Services Scheduling (OSS) work impacts the administrative aspect of patient care including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total Rewards of a Allied Health Professional

The Advanced Medical Support Assistant (AMSA) is responsible for functions such as serving as an in initial point of contact for the units, clinics, patient, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. The AMSA position requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare systems organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.

Major duties include (but not limited to):

Customer Service

Requirements