Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Fayetteville (NC); Presencial; USD 36.000 - 56.000; Jornada completa

Descripción de la vacante

The U.S. Department of Veterans Affairs is seeking an Advanced MSA to provide specialized administrative patient support within an interdisciplinary care delivery model. The role involves managing appointment flows, updating patient records, and coordinating with multiple clinics and care settings in Fayetteville, NC.

Applicants may come with basic clerical experience or education; advancement depends on meeting licensure or certification requirements and performance within the VA’s guidelines.

Formación

• Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
• OR One year above high school; OR Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Responsabilidades

• Schedule, cancel, and reschedule patient appointments and/or consults.
• Enter no-show information and monitor appointment requests from multiple electronic sources.
• Coordinate administrative functions for transfers to other facilities and determine appointment type based on eligibility.
• Verify and update demographics and insurance information at check-in; participate in daily huddles with staff.

Conocimientos

Scheduling

Appointment management

Demographics verification

Insurance information

Team coordination

Data entry

Communications

Educación

One year above high school

Descripción del empleo

The Advanced MSA, provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
• Certification: None required.
• Experience and Education:
  • Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
  • Education. One year above high school; OR
  • Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Experience: One year of experience equivalent to the GS-5 grade level.

In addition to the basic requirements, you must meet the following grade requirements. To qualify at this level, candidates must have: One year of experience equivalent to the GS-5 grade level. Examples of credible experience at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments; coordinates administrative functions relating to emergency and non-emergency transfers to other clinical/medical facilities or private hospitals and determines appointment type based on the patient's eligibility status.

Knowledge, Skills, and Abilities (KSAs)

• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/

Physical Requirements:

Work is primarily sedentary; however, the incumbent will have episodes of standing, twisting, bending, sitting and carrying of supplies (up to 40 pounds) in support of the clinical areas assigned.