Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Anthem (AZ); Sur place; USD 41 000 - 57 000; Plein temps

Avantages offerts par ce poste

Paid time off

Parental leave

Child care subsidy

Retirement plan and 401K

Federal health/vision/dental insurance

Résumé du poste

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) to provide administrative support within the Health Administration Service. The role serves as a liaison among patients, nursing staff, medical staff, outside agencies, and community providers across VA Health Care Systems in the assigned area.

Locations to be discussed during interviews. Key responsibilities include efficient scheduling, patient data management, and supporting care coordination

Qualifications

• Must be a U.S. citizen and meet VA basic requirements.
• One year above high school or equivalent experience.
• Ability to collaborate with diverse medical staff and patients.
• Proficiency in English, written and spoken, per VA standards.

Responsabilités

• Support streamlined hiring processes and timely onboarding.
• Assist with patient scheduling and appointment coordination.
• Validate and update patient demographics and insurance data.
• Handle communications with internal and external customers.
• Prepare reports and present data to management as needed.
• Maintain knowledge of health care processes and portals.

Connaissances

Collaboration with medical clinicians

Prioritization and organizing

Effective communication (written and/w

Formation

Some college education (1 year above high school)

Outils

CPRS

Description du poste

Summary

The Advanced Medical Support Assistant (AMSA) position serves as administrative support and is a foundational role within the Health Administration Service. This position serves as the liaison between patients - nursing staff - medical staff - outside agencies - community providers - and other VA Health Care Systems in their assigned area. Locations to be discussed during interviews.

Summary

The Advanced Medical Support Assistant (AMSA) position serves as administrative support and is a foundational role within the Health Administration Service. This position serves as the liaison between patients - nursing staff - medical staff - outside agencies - community providers - and other VA Health Care Systems in their assigned area. Locations to be discussed during interviews.

Qualifications

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience and Education
• Experience
• Six months experience of clerical - office - [customer service] - or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
• OR - Education
• One year above high school
• OR - Experience/Education Combination
• Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• English Language Proficiency
• MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005 - Part II - Chapter 3 - Section A - paragraph 3.j May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).Grade Determinations:Medical Support Assistant (Advanced) - GS-6: Experience: One year of experience equivalent to the GS-05 grade level in addition to the basic requirements listed above
• Demonstrated Knowledge - Skills - and Abilities
• Candidates must also demonstrate all of the KSAs below: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g
• medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - [with internal and external customers]
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care [administrative functions] to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-06
• Physical Requirements: This work is basically sedentary
• there is some walking when covering other clinics within the hospital - retrieving mail - and relaying pertinent information to staff
• Moderate lifting - 15-44 pounds
• Light carrying - under 15 pounds
• Reaching above shoulder
• Use of fingers
• walking up to 1 hour
• Hearing (aid permitted)
• may be working alone and/or working closely with others The work may result in mental stress to the employee due to the nature of the work involving families and patients with life threatening issues which sometimes results in death.

Duties

• 30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection
• This improved process reduces traditional hiring timelines by integrating early coordination - faster assessments - and efficient pre-employment actions
• Applicants can expect a more transparent - predictable - and efficient hiring journey from announcement to entry on duty
• What Applicants Can Expect Expedited Candidate Review Once the announcement closes - Human Resources will quickly review applications - issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration
• Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager
• Streamlined Pre-Employment Requirements: Following a tentative offer - applicants should be prepared to complete required steps - such as fingerprinting and background check - credentialing - and medical examination within 3 days of the offer
• Clear and Timely Communication: Applicants will receive clear communication at key milestones - including referral - tentative offer - and onboarding instructions
• After meeting pre-employment requirements - candidates will receive a final job offer and start date
• Onboarding tasks may continue after starting - with HR ensuring timely completion for a smooth transition into VA service
• VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional Performs receptionist duties - customer service and other duties assigned for the proper timely treatment of patients and maintains appointment schedules for one or more outpatient clinics
• Serves on more than one PACT or in more than one Specialty Clinic area
• Validates and updates patient demographic information - either in person during check-in or over the phone
• Collects - scans - and updates health insurance information serving a major role in the revenue process
• Endures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scan or performing the function within their area
• Screens/receives phone calls in a courteous and timely manner - determines the nature of the requests and provide the information desired using privacy rules and established clinic processes
• Interprets and communicates requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels
• Performs duties as assigned to ensure efficient and effective operations
• Work Schedule: Schedules may vary depending on location Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position
• Functional Statement #: 00000