Advanced Field Service Engineer

Honeywell; Fargo (ND); Remote; USD 80,000 - 120,000; Full time

Job summary

Honeywell is seeking an Advanced Field Service Engineer to provide technical assistance in the Industrial Automation sector. This role involves troubleshooting complex issues, training customers, and ensuring successful implementation of solutions, with a strong focus on customer satisfaction and operational efficiency.

Benefits

Medical, Vision, Dental, Mental Health benefits

Paid Vacation

401k Plan/Retirement Benefits

Career Growth

Professional Development

Qualifications

• Minimum of 6 years in field service engineering.
• Strong knowledge in Industrial Automation technologies.
• Experience with Honeywell Experion and VMWare.

Responsibilities

• Troubleshoot and resolve complex technical issues.
• Conduct training sessions for customers.
• Work with cross-functional teams for solution implementation.

Skills

Problem-solving

Troubleshooting

Technical communication

Customer focus

Education

Bachelor’s degree in technical discipline

Tools

Honeywell Experion

VMWare/virtualization

Networking

Job description

As an Advanced Field Service Engineer here at Honeywell, you will have the opportunity to provide advanced technical assistance and expertise to our customers in the Industrial Automation (IA) business unit. You will be accountable for troubleshooting and resolving complex technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and dedication to excellence will play a crucial role in the success of our field service operations and the growth of our business. You will report directly to our Field Service Engineering Manager and you'll work remotely out of Fargo, ND. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical assistance and service. At Honeywell, our people play a critical role in developing and assisting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying, and developing successors, driving retention and engagement, and fostering an inclusive culture.

**KEY RESPONSIBILITIES**

• Troubleshoot and resolve complex technical issues for our customers

• Provide advanced technical assistance and expertise for our IA solutions

• Work with cross-functional teams to ensure successful implementation of our solutions

• Conduct training sessions for customers and field service engineers

• Stay updated with industry trends and advancements, and provide recommendations for improvement

• Willingness and ability to travel 60% of the time

**YOU MUST HAVE**

• Minimum of 6 years of proven experience in field service engineering, with a focus on complex technical solutions

• Strong technical knowledge and expertise in Industrial Automation technologies

• Strong technical knowledge and expertise in Honeywell Experion

• Strong technical knowledge and expertise VMWare/virtualization

• Strong technical knowledge and expertise in networking

• Excellent problem-solving and troubleshooting skills

• Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders

• Experience in project management and execution

• Strong customer focus and ability to build and maintain relationships

**WE VALUE**

• Bachelor’s degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics

• Strong guidance and mentoring skills

• Continuous learning mindset and willingness to stay updated with industry advancements

• Results-oriented approach and ability to drive projects to successful completion

• Strong problem-solving and thoughtful abilities

**BENEFITS OF WORKING FOR HONEYWELL**

• Benefits – Medical, Vision, Dental, Mental Health • Paid Vacation • 401k Plan/Retirement Benefits (as per regional policy) • Career Growth • Professional Development

**ABOUT HONEYWELL**

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

**THE BUSINESS UNIT**

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies, which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.