Field Service Engineer III (Franklin, MA REMOTE)

Thermo Fisher Scientific; Massachusetts; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in analytical instrumentation is seeking a Service Engineer to provide comprehensive services on Spectroscopy instruments. The role involves installation, repair, and maintenance of OES, XRF, and XRD systems, requiring technical expertise and a customer-oriented approach. With up to 75% travel within Massachusetts, this position offers competitive pay, annual bonuses, and career development opportunities.

Benefits

Competitive pay

Annual bonuses

Healthcare

Career development opportunities

Qualifications

• 5+ years experience as a Service Engineer working with analytical instrumentation.
• Bachelor’s degree preferred with relevant experience.

Responsibilities

• Perform on-site installation, repair, maintenance, qualification, and validation of spectroscopy systems.
• Engage with customers, sales, technical support, and engineering teams.
• Inspect malfunctioning products and recommend corrective actions.

Skills

Customer-oriented mindset

Technical knowledge of scientific equipment

Effective communication skills

Ability to prioritize requests

Ability to work independently

Education

High school diploma or Bachelor’s degree in Sciences, Engineering, or related field

Job description

1 day ago Be among the first 25 applicants

Environmental Conditions
Able to lift 40 lbs. without assistance, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Work Schedule
Standard (Mon-Fri)

Location/Division
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

The Chemical Analysis Division (CAD) provides a broad mix of analytical instruments and services to end-user markets including Safety & Security, Environmental, Food Safety, Life Sciences, Medical, Energy, Spectroscopy, and Minerals and Mining. Its instruments are used worldwide in various settings, both in the field and on the line, where customers value adaptability, reliability, and ease of use. CAD operates within a global footprint with more than 4,000 colleagues, delivering product solutions to customers that allow for confident, on-the-spot decision-making. CAD is part of the Analytical Instruments group and comprises three business units:

• Measurement Control and Sample Identification
• Environmental and Process Monitoring
• Production Process and Analytics
• Bulk Elemental Analysis

The position supports the Bulk Elemental Analysis business unit, which enables customers to accelerate production, improve product quality, make faster process decisions, and protect their brands. We manufacture high-quality analytical, product inspection, bulk weighing, and compliance solutions serving sectors like:

• Clean Energy (battery manufacture & minerals production)
• Food Safety (Product inspection and food packaging)
• Infrastructure (cement, mining & metals)

Product Inspection involves in-line inspection and monitoring solutions to ensure safety, quality, and production efficiency by detecting physical contaminants, validating net content, verifying product integrity, and analyzing constituents. We serve over 35,000 customers worldwide, including most top food companies. More info at www.thermofisher.com/productinspection

PGNAA & Minerals Processing Elemental Analyzers are used by industry leaders in cement, energy, and mining to assess raw material quality. Details at www.thermofisher.com/minerals

Our Imaging product line provides high-resolution imaging and automated X-ray inspection for high-throughput production lines. More at https://www.thermofisher.com/search/browse/category/us/en/90207163/x-ray+sources+and+systems

Bulk Elemental Analysis (BEA): For over 85 years, our Ecublens site in Switzerland has been a global supplier of spectrochemical instruments for industries like metallurgy, transportation, cement, mining, food, pharmaceuticals, chemicals, petroleum, and batteries. We offer optical emission spectroscopy (OES), X-ray fluorescence (XRF), X-ray diffraction (XRD), and spectrometer automation (SMS).

Discover Impactful Work:

Territory: Up to 75% travel within Franklin, MA, and surrounding regions, nationwide.

What will you do? You will provide comprehensive services on Spectroscopy instruments: OES, XRF, and XRD including installation, repairs, preventative maintenance, and qualifications. You will also engage with customers, sales, technical support, and engineering teams.

• Perform on-site installation, repair, maintenance, qualification, and validation of spectroscopy systems.
• Use customer management software to resolve service calls, manage parts inventories, and document activities.
• Inspect malfunctioning products, analyze issues, and recommend corrective actions.
• Communicate effectively with customers to ensure quality service.
• Develop and conduct safety training and demonstrate skills to trainees and customers.

Minimum Education & Experience

• High school diploma with 5+ years experience as a Service Engineer working with analytical instrumentation, or a Bachelor’s degree in Sciences, Engineering, or related field with 5 years’ experience.

Proficiencies

• Customer-oriented mindset.
• Technical knowledge of scientific or related equipment.
• Effective communication skills and ability to build rapport.
• Ability to prioritize requests and produce clear documentation.
• Ability to work independently with minimal supervision.

Travel & Physical/Environmental requirements:

• Up to 70% travel within the territory or as needed.
• Physical activities include stooping, kneeling, reaching, standing, walking, lifting (up to 50 lbs. with assistance, 25-30 lbs. continuously), and other movements.
• Environmental conditions include office settings, travel, noise, hazards, and customer site environments.
• Maintain a valid driver’s license and safe driving record.

Benefits

We offer competitive pay, annual bonuses, healthcare, and career development opportunities. Our culture emphasizes integrity, innovation, and involvement.