Advanced Data Analytics Manager- CX

Vanguard; Charlotte (NC); On-site; USD 110,000 - 190,000; Full time

Job summary

Vanguard is seeking an Advanced Data Analytics Manager to own a portfolio of labs that generate insights, experiments, and deep discovery analysis. The role partners with Product, Technology, Finance, UX, and analytics teams to translate insights into strategic recommendations that improve client investment outcomes.

The ideal candidate will lead analytics initiatives, mentor analysts, and present findings to senior leaders, driving a data-informed roadmap across the Personal Investor group.

Qualifications

• Minimum eight years related work experience in Analytics and Data Science.
• Experience working with SQL, Python, Tableau, and AWS.
• Progressive growth from hands-on analytics to people leadership.
• Minimum 3 years experience building and presenting executive level PowerPoint presentations.
• Undergraduate degree or equivalent; graduate degree preferred.

Responsibilities

• Formulate framework and roadmap to solve complex business/product problems in partnership with data functions.
• Apply advanced analytics methods to deliver deep understanding of outcome drivers.
• Identify and synthesize insights from disparate data sources for senior leadership.
• Coach and mentor analysts to identify opportunities and drive analytics workstreams.
• Deliver analytics roadmap and OKRs, collaborating across a matrixed organization.

Skills

Problem solving

Advanced analytics

Data analysis

Hypothesis-driven analytics

Stakeholder management

Executive storytelling

Mentoring

Education

Bachelor's degree

Graduate degree preferred

Tools

SQL

Python

Tableau

AWS

Job description

This role is responsible for a portfolio of labs that involve generating insights, experiments, and deep discovery analysis to drive a strategic roadmap, and sharing insights with stakeholders and senior leaders across Personal Investor. The candidate will be working in lockstep with stakeholders across Product, Technology, Finance, UX, Analytics and matrixed functions across the Personal Investor business, to transform analytics insights into recommendations for new solutions that drive improve client investment outcomes.

What you will have as an Advanced Data Analytics Manager

• Problem solving skills: Ability to formulate a framework and roadmap to solve through complex and ambiguous business/product problems in partnership with various data functions
• Knowledge of advanced analytics methods: Hands on expertise in data profiling, modeling to deliver a deep understanding of outcome drivers and curated insights/recommendations for next steps
• Strong analytical skills, coupled with the ability to form hypotheses and draw meaningful insights from disparate data sources. The ability to understand data, process it, extract value from it, visualize it and communicate insights to audiences of various backgrounds, including senior management.
• Ability to seamlessly translate business and technical dimensions: Coach and mentor analysts to identify business opportunities and breakdown complex business problems into analytics workstreams. Ensure that all work deliverables lead to enhanced enterprise and client outcomes.
• Ability to synthesize and communicate the analytics perspective to technical and non-technical senior leadership. Deliver clear and concise presentations to showcase the value of analytics in solving through complex CX challenges.
• Expert stakeholder management skills – actively build and deliver the analytics roadmap, OKRs. Experience in collaborating through a matrixed organization for delivery
• Foresight and Planning skillset: Ability to recognize ongoing and repetitive needs that can be operationalized to free up analytics bandwidth for higher value work. Pre-empt requests and plan roadmap for various deliverables and roadshows.

Nice to have:

• Experience in experimentation
• Digital/Web analytics background
• Adobe data tagging/capture knowledge

Qualifications:

• Minimum of eight years related work experience in Analytics and Data Science
• Experience working in SQL, Python, Tableau, and AWS
• Experience through progressive growth from hand‑on analytics to people leadership
• Minimum of 3 years experience building and presenting executive level PowerPoint presentations
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred

Special Factors

• Vanguard is not offering visa sponsorship for this position.