Advance Technician

Cable One, Inc.; Elk City (OK); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision plan

Life insurance

PTO (paid time off)

401(k) match

Group Legal plan

Tuition reimbursement

Internet discount

Community support

Job summary

Cable One, Inc., operating under the Sparklight brand, is seeking an Advance Technician to install, repair, and troubleshoot advanced telecom equipment. You will work on HFC and fiber networks, read maps, splice cables, activate devices, and ensure service quality.

Qualified candidates will have a related certificate or experience, a valid driver's license, and the ability to work variable hours including overtime weekends and evenings. We offer strong benefits and opportunities for growth.

Qualifications

• One-year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
• Must complete Sparklight Advanced Technician course within 6 months of accepting position.
• Working knowledge of signal level meters, VOM, leakage detection equipment, TDR, OTDR and other related test equipment.
• Knowledge of FCC, NEC, NESC, OSHA, and DOT regulations and local ordinances.
• Must possess a valid driver’s license of the state in which the individual is employed.
• Ability to work a variable schedule and respond to service interruptions during regular business hours, shift work or on-call.
• Must be available to work overtime including weekends, evenings, and holidays as required.

Responsibilities

• Install, repair, and troubleshoot customer equipment and networks across HFC and fiber optic systems.
• Read and interpret system maps and as-built documentation; report findings per company process.
• Splice and terminate coaxial and fiber cables; mount devices; activate actives and test for performance.
• Perform surveys to determine service feasibility; assist in estimating costs for plant/drop extensions.
• Conduct underground locates with maps and locating equipment to prevent cable damage.
• Support plant maintenance and repair, including splicing and restoring plant to specifications.
• Train system technical personnel as directed by local system management.

Skills

Valid driver’s license

OTDR test equipment knowledge

TDR test equipment knowledge

VOM test equipment knowledge

Signal level meters knowledge

Education

1-year certificate from college/technical school or 3–4 years related experience

Tools

Signal level meters

VOM (Volt-Ohm) meters

Leakage detection equipment

TDR

OTDR

Job description

Job Description

At Spraklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Advance Technicians provide world class support service by completing new customer installations, repairing equipment, and troubleshooting. Our Advance Technicians enjoy a clear and solid career path with several opportunities to grow and learn.

What you will do

Keeping high quality connectivity is key to Sparklight. You will maintain high level service by troubleshooting and diagnosing malfunctions in the Headend, HFC and fiber optic networks, and the Home Terminal Units. Supporting our customers by repairing both local plant performance issues and customer-owned equipment, using electronic test equipment. We are always growing and working to better our services. You’ll be reading and interpreting system/network design maps. Verifying as-built documentation; Comparing findings in the field with existing documentation and reporting findings following Company standard process. Splicing and/or terminating coaxial and fiber optics cables, mounting active and passive devices, both aerial and underground (cabinets and vaults), activating actives devices and testing to ensure optimal performance of all equipment in the HFC/fiber optic plant to Company, manufacturer, and design specifications. Performing surveys to determine if customer-requested locations are capable of receiving service. Creating maps/drawings as necessary to assist in estimating costs for plant/drop extensions if location is beyond acceptable distance from existing plant. Performing underground facility locates accurately using plant maps and electronic locating equipment in order to prevent cable damage and service interruptions. Performing construction maintenance duties as necessary including: splicing aerial/underground coaxial and/or fiber optic cables and equipment to restore cable plant to system specification; splicing and activating new coaxial plant; repairing and/or replacing damaged aerial/underground plant; and inspecting, repairing and/or replacing power supplies. Continuously monitoring plant for ingress/egress and performs signal leakage ride‑out activities and tracks and repairs signal leakage, as necessary. Training system technical personnel as directed by local system management.

Qualifications

• One-year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
• Must successfully complete Sparklight Technical Training Center Advanced Technician course within 6 months of accepting position.
• A working knowledge of signal level meters, volt‑ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR) and other related test equipment.
• Knowledgeable of rules and regulations of various regulatory bodies impacting the operation of a telecommunications system including, but not limited to, FCC, NEC, NESC, OSHA, and DOT, as well as all local ordinances.
• Must possess a valid driver’s license of the state in which the individual is employed.
• The position requires the ability to work a variable schedule and respond to service interruptions during regular business hours, shift work or when on‑call.
• Must be available to work overtime including weekends, evenings, and holidays as required.

Core Competencies

• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy‑five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Why We’re an Award-Winning Organization

We’re an Award-Winning Organization! Forbes’ “America’s Best Midsized Employers” 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history. In accordance with DOT policy, the Company retrieves driving records and randomly tests for illegal substances.

Other

#LI-MK1 Cable One is the parent company of Sparklight-so when you explore careers here, you’re also discovering opportunities with Sparklight. We are One. We are Sparks We are always working for you.