Advance Technician

Cable One, Inc.; Bartlesville (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance

Paid time off

Job summary

Sparklight, a Cable One brand, is seeking Advance Technicians to perform new customer installations, repair equipment, and troubleshoot networks. You will follow Company standards to ensure high-quality connectivity for residential and business customers.

You will read maps, interpret documentation, splice/coax and fiber, and maintain plant performance across headend, HFC, and fiber segments. Strong diagnostic skills and field readiness are essential.

Qualifications

• One-year certificate from college or technical school, or three to four years related experience and/or training.
• Knowledgeable of regulatory rules (FCC, NEC, NESC, OSHA, DOT) and local ordinances.
• Must possess a valid driver's license.

Responsibilities

• Maintain high level service by troubleshooting and diagnosing malfunctions in the Headend, HFC and fiber optic networks.
• Repair customer-owned equipment and assist with plant performance issues.
• Read and interpret system/network design maps; verify as-built documentation.
• Splice/terminate coaxial and fiber optics, mount devices, test for performance per specs.
• Create maps/drawings to assist in estimating costs for plant/drop extensions.
• Perform underground facility locates to prevent cable damage and service interruptions.
• Monitor plant for signal leakage ride-out and train personnel as directed.

Skills

Troubleshooting

Network testing

Reading schematics

Driver's license

Education

One-year certificate

Tools

Signal level meters

Volt-Ohm meters

Leakage detection equipment

Time domain reflectometer

Optical time domain reflectometer

Job description

Job Description: At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Advance Technicians provide world class support service by completing new customer installations, repairing equipment, and troubleshooting. Our Advance Technicians enjoy a clear and solid career path with several opportunities to grow and learn.

What you will do to contribute to the company's success

Keeping high quality connectivity is key to Sparklight. You will maintain high level service by troubleshooting and diagnosing malfunctions in the Headend, HFC and fiber optic networks, and the Home Terminal Units.

Supporting our customers by repairing both local plant performance issues and customer-owned equipment, using electronic test equipment. We are always growing and working to better our services. You'll be reading and interpreting system/network design maps. Verifying as built documentation; Comparing findings in the field with existing documentation and reporting findings following Company standard process.

Splicing and/or terminating coaxial and fiber optics cables, mounting active and passive devices, both aerial and underground (cabinets and vaults), activating actives devices and testing to ensure optimal performance of all equipment in the HFC/fiber optic plant to Company, manufacturer, and design specifications.

Performing surveys to determine if customer-requested locations are capable of receiving service. Creating maps/drawings as necessary to assist in estimating costs for plant/drop extensions if location is beyond acceptable distance from existing plant.

Performing underground facility locates accurately using plant maps and electronic locating equipment in order to prevent cable damage and service interruptions. Performing construction maintenance duties as necessary including: splicing aerial/underground coaxial and/or fiber optic cables and equipment to restore cable plant to system specification; splicing and activating new coaxial plant; repairing and/or replacing damaged aerial/underground plant; and inspecting, repairing and/or replacing power supplies.

Continuously monitoring plant for ingress/egress and performs signal leakage ride-out activities and tracks and repairs signal leakage, as necessary. Training system technical personnel as directed by local system management.

Qualifications

One-year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience. Must successfully complete Sparklight Technical Training Center Advanced Technician course within 6 months of accepting position.

A working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR) and other related test equipment.

Knowledgeable of rules and regulations of various regulatory bodies impacting the operation of a telecommunications system including, but not limited to, FCC, NEC, NESC, OSHA, and DOT, as well as all local ordinances.

Must possess a valid driver's license of the state in which the individual is employed.

The position requires the ability to work a variable schedule and respond to service interruptions during regular business hours, shift work or when on-call. Must be available to work overtime including weekends, evenings, and holidays as required.

Core Competencies

• Committed:Values each and every customer, while working hard to keep their business and support our communities.
• Helpful:Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive:Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal:Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history. In accordance with DOT policy, the Company retrieves driving records and randomly tests for illegal substances.

Cable One is the parent company of Sparklight-so when you explore careers here, you're also discovering opportunities with Sparklight. We are One. We are Sparks. We are always working for you.

Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.