Advanced Technician

Cable One, Inc.; Rio Rancho (NM); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance (self, spouse, children

Paid time off

401(k) - matching

Tuition reimbursement

Career advancement opportunities

Collaborative work environment

Job summary

Cable One, Inc. is seeking an Advance Technician to install, repair, and troubleshoot network services across the headend, HFC and fiber optic plant. You will read maps, perform surveys, and activate devices to ensure high-quality connectivity for customers.

Join a team focused on growth, safety, and customer satisfaction, with opportunities to advance. Applicants should have technical training or experience, a valid driver's license, and flexibility for on-call hours including evenings and

Qualifications

• One-year certificate or technical school training confirms foundational telecom skills.
• Minimum related field experience or completion of Sparklight training within 6 months.
• Knowledge of test equipment including OTDR and VOM is preferred.
• Valid driver's license required.
• Willingness to work variable hours including overtime and on-call.

Responsibilities

• Install new customer services and repair equipment across the network.
• Troubleshoot headend, HFC, and fiber networks to diagnose faults.
• Read and interpret system maps and document field findings.
• Splice/terminate coax and fiber and activate devices.
• Support customers during service interruptions and outages.

Skills

Technical knowledge

Driver's license

Customer service mindset

Map interpretation

Electrical test equipment

Education

One-year certificate / technical school

Three to four years related experience

Tools

Leakage detection equipment

TDR/OTDR

Electronic test equipment

Coaxial/fiber testing tools

Job description

Job Description

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Advance Technicians provide world class support service by completing new customer installations, repairing equipment, and troubleshooting. Our Advance Technicians enjoy a clear and solid career path with several opportunities to grow and learn.

What you will do to contribute to the company's success: Keeping high-quality connectivity is key to Sparklight. You will maintain high level service by troubleshooting and diagnosing malfunctions in the Headend, HFC and fiber optic networks, and the Home Terminal Units. Supporting our customers by repairing both local plant performance issues and customer-owned equipment, using electronic test equipment. We are always growing and working to better our services. You'll be reading and interpreting system/network design maps. Verifying as built documentation; Comparing findings in the field with existing documentation and reporting findings following Company standard process. Splicing and/or terminating coaxial and fiber optics cables, mounting active and passive devices, both aerial and underground (cabinets and vaults), activating actives devices and testing to ensure optimal performance of all equipment in the HFC/fiber optic plant to Company, manufacturer, and design specifications. Performing surveys to determine if customer-requested locations are capable of receiving service. Creating maps/drawings as necessary to assist in estimating costs for plant/drop extensions if location is beyond acceptable distance from existing plant. Performing underground facility locates accurately using plant maps and electronic locating equipment in order to prevent cable damage and service interruptions. Performing construction maintenance duties as necessary including: splicing aerial/underground coaxial and/or fiber optic cables and equipment to restore cable plant to system specification; splicing and activating new coaxial plant; repairing and/or replacing damaged aerial/underground plant; and inspecting, repairing and/or replacing power supplies. Continuously monitoring plant for ingress/egress and performs signal leakage ride-out activities and tracks and repairs signal leakage, as necessary. Training system technical personnel as directed by local system management.

Qualifications

• One-year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
• Must successfully complete Sparklight Technical Training Center Advanced Technician course within 6 months of accepting position.
• A working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR) and other related test equipment.
• Knowledgeable of rules and regulations of various regulatory bodies impacting the operation of a telecommunications system including, but not limited to, FCC, NEC, NESC, OSHA, and DOT, as well as all local ordinances.
• Must possess a valid driver's license of the state in which the individual is employed.
• The position requires the ability to work a variable schedule and respond to service interruptions during regular business hours, shift work or when on-call.
• Must be available to work overtime including weekends, evenings, and holidays as required.

Core Competencies

• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Company Culture

Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver's record safety review, drug testing, DOT physical, and past employer safety performance history. In accordance with DOT policy, the Company retrieves driving records and randomly tests for illegal substances.

Cable One is the parent company of Sparklight - so when you explore careers here, you're also discovering opportunities with Sparklight. We are One. We are Sparks We are always working for you.