Adv Med Support Assistant

U.S. Department of Veterans Affairs; Castle Point (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Federal retirement/pension

Federal health insurance

Job summary

The Castle Point NY VAMC is seeking an Advanced Medical Support Assistant to join the Health Administration team. The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports, ensures the clinic setup is monitored, and makes adjustments to support the clinic's needs.

The role emphasizes communicating with patients and caregivers, the interdisciplinary team, VA centers, and other agencies; entering information into the electronic record; and

Responsibilities

• Coordinate with patient care teams to review clinic utilization and adjust clinic setup as needed.
• Maintain effective communication with patients, caregivers, interdisciplinary teams, and external facilities.
• Enter information into the electronic record and support sequencing of work to meet patient needs.
• Participate in team huddles and meetings to plan patient care and manage follow-up actions.

Skills

Communication skills

Customer service

Team collaboration

Electronic records

Tools

Electronic Health Records

Job description

Duties

The Castle Point NY VAMC is seeking an Advanced Medical Support Assistant to join the Health Administration team. The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensures that the clinic setup is closely monitored to effectively support the needs of the clinic and makes any necessary adjustments.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional

The employee develops/maintains effective and efficient communication with patients and/or caregivers, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicates with non-VA medical facilities; facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results; develops and manages a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: Participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visits, procedure (e.g., X-ray, lab work); participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. The Advanced MSA utilizes multiple computer applications in the performance of above duties. Successful performance in this position requires knowledge of administrative and department procedures for the management of records and forms, information security and exchange, management of reports and data, scheduling of patient appointments, telephone care, and public relations/customer service. Employee provides rotational coverage as assigned between the various areas within assigned facility.

Work Schedule: 8:00am-4:30pm

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 12447F

Permanent Change of Station (PCS): Not Authorized

Requirements