Adv Brokerage Ops Prof UNL

Thrivent Financial; Minneapolis (MN); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401k plan

Pension benefits

20 days Paid Time Off

Sick and Safe Time

Job summary

Thrivent Financial is seeking an attentive brokerage operations associate in Minneapolis to support handling incoming calls, processing new account documents, maintenance requests, transfers and distributions. You will analyze non-routine items and collaborate across teams to meet service levels and compliance.

The role emphasizes strong communication, accuracy, and timely updates to field professionals and clients, with outbound calls as needed and ongoing process improvement support.

Qualifications

• High School diploma or equivalent required.
• 1-2 years related experience preferred.
• Strong written and communication skills; proficient with MS Excel, MS Word and financial reporting tools.

Responsibilities

• Answer incoming member and field phone calls and process new account documents, maintenance requests, transfers and distributions.
• Analyze non-routine and complex transactions and ensure timely, accurate, and compliant processing.
• Provide outbound calls as required and support in policy/procedure development and quality assessments.
• Collaborate with brokerage operations team and other service units to maintain workflow and service levels.
• Deliver high quality, detailed, and timely communications to field and clients about account status.

Skills

Communication skills

Education

High School Diploma

Tools

MS Excel

MS Word

Financial reporting tools

Job description

This position is accountable for answering incoming phone calls and processing new account documents, maintenance requests, transfers and distributions. This includes analyzing and processing non-routine and/or complex new business and service transactions (including "not in good order" items). Position will also make outbound calls as required. Ensures service-related activities are performed quickly, accurately, cost-effectively and in compliance with internal service and state and federal regulatory standards. Provides support in the development of policies/procedures and quality assessments. This position focuses on using job or technical knowledge and skills to serve customers effectively. Willingly cooperates and works collaboratively to accomplish department objectives.Job Duties and ResponsibilitiesProvide services as part of a brokerage operations functional team. This includes answering member and field phone calls, assisting other team members, managing workflow, flexing to provide functional coverage and collaborating with other service teams.Maintain a thorough understanding of brokerage operations products, services and affiliated systems including the NFS and Thrivent systems and applicable operational policies and procedures.Build and maintain a high quality and professional working relationship with all field professionals, clearing firm and internal business units.Analyze, approve and provide high quality and timely service assuring strong member and field satisfaction and achieving and exceeding established service level timeframes.Provide quality customer service by providing detailed, accurate and timely communications to ensure the field and clients have a reasonable understanding of the operational status of the account.Achieve or exceed department quality standards.Required Job QualificationsHigh School, 1-2 years related experienceStrong written and communication skillsProficient with MS Excel, MS Word, and applicable financial reporting tools.Other Critical FactorsAbility to work day and/or evening shifts according to volume forecasts.Pay TransparencyThrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $22.92 - $31.01 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [e-mail] or call 800-847-4836 and request Human Resources.#Remote